Joha Cardona

Detail-oriented, dynamic, and efficient healthcare and optical professional with 10+ years experience in clinical support and patient coordination with a strong commitment to teamwork and collaboration with healthcare professionals.

Licensed Optician (2016 to Present)

• Conduct visual testing, retinal imaging and visual field exams.
• Perform optical measurements, eyewear fittings, and frame adjustments.
• Guide patients in frame and lens selection.
• Manage patient records ensuring accuracy and compliance.
• Supporting optical sales goals.
• Inventory management.
• Manage inbound and outbound calls, assisting patients with appointments, insurance questions, and general vision care inquiries.

Patient Care Coordinator at PHR Pharmacy (2015 – 2015)

• Managed inbound and outbound patient communications.
• Processed pharmacy orders and handled inquiries.
• Maintained accurate data entry and communication tracking.
• Supported case management and patient services.

Health Information Management Technician at Doctor's Center Hospital (2013 – 2013)

• Reviewed and processed medical records and claims.
• Organized digital and paper-based documentation.
• Ensured accuracy, completeness, and compliance of health information.

Associate Degree in Optical Science – Columbia Central University (2023)

Bachelor's Degree in Business Administration – American University of Puerto Rico (2018)