Julio Cotto

Bilingual Learning & Development and Organizational Development professional with a PhD in Industrial-Organizational Psychology and 10+ years of experience designing and delivering leadership development, employee training, workplace wellbeing, customer service, and organizational support initiatives. Has trained hundreds of employees, supervisors, managers, and adult learners across more than 100 organizations and public-sector entities through consulting, Employee Assistance Programs, higher education, and continuing education engagements. Experienced in developing multi-session learning programs, facilitating in-person, virtual, and hybrid learning experiences, coaching supervisors and professionals, conducting needs assessments, supporting organizational change, and translating workplace challenges into practical development solutions.

Known for engaging facilitation, strong stakeholder relationships, bilingual delivery, and the ability to connect behavioral science with real workplace needs.

Learning, Leadership & Organizational Development at Independent Organizational Consultant (2018-10 – Present)

• Design and deliver leadership development, workplace wellbeing, customer service, communication, team development, and organizational effectiveness programs for private companies, public agencies, and professional audiences.
• Develop multi-session learning programs that translate organizational needs and behavioral science into practical workplace tools, exercises, facilitated discussions, and applied learning experiences.
• Created three major professional development programs focused on leadership development, customer service quality and wellbeing, and Train-the-Trainer preparation.
• Facilitate islandwide workshops, webinars, conferences, and executive-facing sessions in Spanish and English for audiences ranging from small working groups to events exceeding 300 participants.
• Provide coaching, recommendations, organizational analysis, and practical implementation guidance to strengthen supervisor capability, employee experience, workplace culture, communication, and organizational performance.
• Adapt content for in-person, virtual, hybrid, and executive settings according to client needs, audience characteristics, organizational context, and program objectives.
• Develop summary reports, recommendations, educational resources, and workplace guidelines to support learning transfer, workforce capability, cultural change, and employee wellbeing initiatives.
• Maintain strong client relationships that consistently generate repeat requests for workshops, conferences, and organizational interventions.
• Sustain participant satisfaction ratings exceeding 85% across leadership and workplace mental health offerings.

Continuing Education Instructor at University of Puerto Rico System (2018-01 – 2024-01)

• Delivered professional and continuing education programs for employees, supervisors, managers, and public-sector professionals through the University of Puerto Rico System.
• Served organizations participating in ALI-UPR, the collaborative training initiative between the University of Puerto Rico and Puerto Rico's Office of Administration and Transformation of Human Resources (OATRH).
• Trained hundreds of employees and supervisors from dozens of Puerto Rico government agencies in leadership, workplace communication, wellbeing, professional development, customer service, and related organizational topics.
• Facilitated programs for adult learners representing diverse occupations, organizational levels, government agencies, and professional backgrounds.
• Participated in a systemwide workplace wellbeing webinar initiative serving employees throughout the University of Puerto Rico, with individual interventions reaching hundreds of participants across multiple campuses.
• Generated strong repeat demand, with participating organizations frequently requesting additional training activities and reserving future sessions throughout the year.
• Adapted educational content to the operational realities and workforce development needs of public-sector organizations.

Professor – Psychology & Industrial-Organizational Psychology at NUC University (2023-08 – 2024-01)

• Taught undergraduate coursework in General Psychology and graduate coursework in Industrial-Organizational Psychology.
• Facilitated learning for undergraduate and master's-level students by connecting psychological theory, research, and workplace applications.
• Guided students in understanding behavioral, organizational, and professional concepts through discussion, applied examples, academic activities, and feedback.
• Supported adult learners with diverse educational and professional backgrounds while maintaining appropriate undergraduate and graduate academic expectations.

Industrial-Organizational Psychologist | Employee Assistance Program Coordinator at Inspira Mental Health Management (2015-03 – 2018-09)

• Coordinated the delivery, allocation, and quality of Employee Assistance Program and mental health management services across a portfolio involving hundreds of corporate accounts.
• Supported recurring service and training demand from a core portfolio of approximately 75 employer organizations, including organizations scheduling multiple employee and supervisor interventions throughout the year.
• Delivered training, coaching, stress-management interventions, workplace consultation, and educational services to employees, supervisors, managers, and executives.
• Strengthened EAP utilization reporting by expanding performance indicators beyond practitioner appointments to include website usage, workshop participation, educational reach, and other indicators of program utilization.
• Supported enhancements to website tracking that provided additional evidence of service adoption and expanded visibility into employee engagement with EAP resources.
• Upgraded educational workshop content and service metrics, contributing to stronger client satisfaction and expanding the program beyond traditional crisis-response services.
• Collaborated with organizational representatives to identify workforce concerns and coordinate appropriate educational, preventive, and support interventions.
• Helped position training and workplace wellbeing services as recurring components of organizational EAP relationships.

Case Manager at Department of Labor and Human Resources (2002-08 – 2010-04)

• Recruited and supported individuals seeking workforce training, employment assistance, entrepreneurship guidance, and startup funding resources across 15+ municipalities in Puerto Rico.
• Delivered coaching and training to participants developing business proposals and employment or self-employment plans.
• Facilitated high-demand educational programs that were repeated across multiple municipalities based on participant and community demand.
• Supported successful employment placements and the development of startup businesses following program participation.
• Collaborated with teachers and case managers to update curriculum, strengthen participant support, and serve as an instructor when needed.

PhD in Industrial-Organizational Psychology – Carlos Albizu University

MS in Industrial-Organizational Psychology – Carlos Albizu University

BA in General Psychology – University of Puerto Rico, Río Piedras Campus