Melissa Ramirez

Bilingual, self-motivated, reliable. Punctual, hardworking, team player. Dedicated that always finds a way to get the job done. Always willing to take on any task and adapts quickly to new needs and policies. Willing to relocate: Anywhere

Bank Teller at PNC Bank/National City Bank (2023-02 – 2024-04)

• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
• Balanced cash drawer daily with zero discrepancies over XX months
• Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
• Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times

Coach at Walmart (2021-11 – 2023-02)

• Leading and developing teams effectively by teaching, training, and actively listening to associates.
• Providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
• Ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
• Driving the financial performance and sales of the designated store area by reviewing and evaluating statements; managing and assisting in budgeting, forecasting and controlling expenses.
• Providing supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties, setting clear expectations; providing associate recognition; communicating expectations consistently and effectively.

Backroom Team Lead at Walmart (2021-02 – 2021-11)

• Received incoming merchandise, Unloading truck with team and sorting 100% of items for storage or immediate restocking. Supported accurate inventory control by carefully checking new shipments, counting products, and following correct labeling procedures.
• Collaborated with HR personnel to address team performance issues and implement corrective actions.
• Stood in at main floor. Trained cashier and handled customer complaints and resolved issues expediently and professionally.
• 100% Communicated with crew members to resolve performance issues, explain work-related issues, or mentor on new skills.

Support Manager at Walmart (2020-07 – 2021-02)

• Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
• Collaborated with HR personnel to address team performance issues and implement corrective actions.
• Maximized employee performance with effective training and close mentoring.

Front End Team Lead at Walmart (2018-09 – 2020-07)

• Managed and guided team of over 10 cashiers, overseeing performance and promptly handling escalated issues. Controlled risk by preparing drawers, counting totals, and resolving discrepancies. Kept service consistent by coordinating breaks and monitoring customer levels, pulling in extra team members to handle overflow and achieve customer's 100% satisfaction.
• Optimized front end operations by setting and improving schedules and workflows.
• Boosted team productivity by keeping front end stocked, clean, and ready for customer demands.
• Served customers by going above-and-beyond to offer exceptional support for all needs.

High school diploma – Monserrate Leon De Irizarry - Puerto Rico