Ramon Marquez

CompTIA A+ certified Senior Field Service Technician with 34 years of dedicated experience maintaining critical infrastructure for elite banking and retail enterprises across Puerto Rico. Specialized expert in the diagnostics, rapid repair, and lifecycle maintenance of cash dispensing equipment, interactive service kiosks, high-volume POS systems, and vital network hardware. Proven track record of autonomously managing large geographic service areas, upholding strict SLA compliance, and executing high-pressure after-hours and rotational on-call shifts.

Highly trusted problem-solver adept at managing high-value inventory and communicating seamlessly with corporate clients.

Senior Field Service Technician at Compucom (1990 – 2024)

• Technical Execution: Diagnosed, repaired, and performed lifecycle maintenance on complex banking and retail hardware including cash dispensing equipment, automated kiosks, and network components.
• Elite Client Relations: Served as the primary on-site technical expert for premier financial institutions including Banco Popular and FirstBank, as well as major tier-1 retailers such as The Home Depot, CVS Pharmacies, JCPenney, and OfficeMax / Office Depot.
• Territory Autonomy: Managed and covered an expansive geographic territory across Puerto Rico with zero supervision, maintaining total readiness for extended driving and long-distance dispatch.
• SLA Optimization: Sustained peak operational uptime for high-volume banking terminals and retail checkouts, consistently exceeding demanding corporate Service Level Agreements (SLAs).
• Operational Flexibility: Executed essential after-hours dispatches and intensive rotational on-call shifts to support critical 24/7 business operations and emergency infrastructure failures.
• Inventory Management: Directed a high-value mobile trunk stock and parts inventory, achieving continuous tracking accuracy to optimize first-time fix rates and mitigate secondary service trips.

Associate Degree or Technical Certification – Centro e la industria Electronica Mayaguez (1882 – 1983)