Application Project Manager - Implementation and Support

Our client is looking to employ a Project Manager in Cape Town (Waterfront) to oversee the full project lifecycle from Implementation to Post Go-Live support of Business Applications. The role involves overseeing day-to-day issues, continuous improvement projects, and training end-users. This is a permanent role and the successful applicant would be required to work onsite full time.

Minimum Education and Experience Requirements:

• High expertise in Project Management protocols.
• Degree in Business Information Systems or similar.
• Project Management degree.
• Knowledge in Freight Forwarding Business Applications.
• Knowledge in Transport Management Systems and SQL is a plus.
• Understanding of Finance and related Reporting is a plus.
• Experience in Freight Forwarding, Logistics, or Transport Management is a plus.

Responsibilities

• Participate in the design and configuration of related applications and report designs.
• Manage specific application implementations, including pre and post Go-live planning.
• Perform due diligence as required.
• Manage system evolution, bug escalations, and resolutions.
• Facilitate proper communication methods for evolution, bug fixes, release notifications to relevant parties.
• Troubleshoot production issues and perform root cause analysis.
• Ensure continuity of interfaces and liaise with vendors and regional IT to resolve issues.
• Develop and maintain support documentation.
• Collaborate with operations and customers to gather business requirements.
• Translate business requirements into technical specifications with regional teams and vendors.
• Perform configuration and tests on various software systems.
• Provide pre, current, and post Go-live support.

Adhere to client SLA's

• Understand and comply with the Rules and Regulations of statutory bodies