Application Support Engineer

About KLx KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities

At KLx, you’ll join our Infrastructure and IT Operations team supporting part of the infrastructure perimeter for our partner, Crédit Agricole Group. Working in a cluster model, the team collaborates closely with KLx’s software development squads to ensure smooth integration and operational readiness. We’re looking for an Application Support Engineer/Team Leader to maintain the stability and readiness of our Open Systems in RUN mode.

This role includes Level 2 support and close coordination with technical and application teams to uphold performance, reliability, and compliance across production environments.

Operational

Readiness & Maintenance (MCO)

Ensure exploitability of solutions in RUN OPEN environments

Maintain CMDB records and technical documentation

Manage obsolescence and vulnerability tracking Scheduling & Supervision

Define, plan, and execute batch jobs using Control-M

Monitor real-time processing and job execution

Respond to incidents (abends, dependency issues, SLA breaches) Daily Operations

Launch and monitor production jobs in Open Systems and Control-M

Perform incident recovery and job restarts

Manage system resources (disk space, queues, catalogs, etc.)

Oversee file transfers and resolve related incidents Support & Continuous Improvement

Provide technical support to application teams

Optimize batch chains and reduce processing times

Participate in production deployments and change management

Execute planned and ad-hoc interventions (outside business hours) Documentation & Reporting

Draft and maintain operational procedures and runbooks

Keep documentation up to date

Produce reports on job performance and system availability Collaboration & Integration

Support solution delivery in coordination with CP/ScrumOps

Act as a technical integrator, ensuring alignment with DevOps practices (automation, security, observability) Team Leadership

Facilitate clear communication within the KLx team and with internal CA-GIP stakeholders

Ensure timely escalation of key issues and promote skill development across the team About You Bachelor or Master’s degree in Computer Science, Information Systems, Software Engineering, Network & Systems Administration, IT Infrastructure Management, or Telecommunications (with a focus on systems and operations) is strongly preferred for this role.

Solid technical expertise in IT operations, particularly within complex and high-stakes environments

Skilled in Unix/Linux, Windows terminal and shell scripting

Experience with Tomcat, Apache, and Java deployments (WAR, EAR, JAR)

Familiar with Control-M and CFT/Connect:Direct for file transfers

Good knowledge of Cloud solutions (AWS, GCP)

Comfortable with Kubernetes and ArgoCD incident analysis

Proficient in Dynatrace, ServiceNow, and ITSM practices

Strong troubleshooting, reporting, and communication skills

Fluent in English; French is a good plus What We Offer Competitive Salary + Bonuses + Flex Benefits + Health Insurance,

Hybrid working model, allowing you to combine onsite and offsite work,

Open Space with a lovely location next to Tagus River, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport,

Canteen facilities (Breakfast + Lunch),

Parking upon request (option to charge electrical cars),

Free coffee, hot chocolate, fruits,

Training (Hard and Soft Skills),

International environment with more than 15 nationalities,

A people oriented and friendly working environment.