Application Support

Application Support

We are looking for an Application Support specialist to join our Inetum Team and be part of a work culture focused on innovation!

Location: Lisbon

Main Tasks:

• Monitor and maintain applications within scope, ensuring high availability and performance in a production environment.
• Actively collaborate in incident management, including participation in Situation Rooms for P1/P2 incidents, Root Cause Analysis (RCA), and problem resolution, while ensuring compliance with ITIL governance and SLAs.
• Execute change requests and deployments following ITIL and DevOps tools and processes, and participate in on-call rotations to ensure 24/7 availability for critical applications.
• Serve as a point of contact for Development teams, troubleshooting issues and coordinating fixes, and work closely with Scrum teams to design, deploy, and enhance systems.
• Implement upgrades, patches, and new functionalities while ensuring minimal impact on users.
• Implement and optimise monitoring tools within the production environment (e.g. Dynatrace) and collaborate with development teams and Centres of Expertise to define effective observability and monitoring practices.
• Maintain and update technical documentation for processes, configurations, and troubleshooting guides, and share best practices with the global support team to improve efficiency.

Profile:

• Expert-level knowledge of Java application servers (Red Hat JBoss EAP), including heap and thread dump analysis and performance optimisation.
• Strong experience with OpenShift, Kubernetes, and cloud environments.
• Experience with API gateway integration tools such as Axway or Apigee.
• Expert proficiency in RHEL Linux OS.
• Experience with monitoring and observability tools including Dynatrace, Jaeger, Grafana, Prometheus, and ELK.
• Hands-on experience with CI/CD tools such as GitLab, ArgoCD, Jenkins, and Nexus Sonatype.
• Experience with infrastructure automation tools including Ansible and/or Terraform.
• Strong knowledge of relational databases including MSSQL Server and PostgreSQL.
• Experience working in Scrum/Agile environments.

Language Skills:

• Fluent in English (required).

Additional Information:

• Hybrid work regime – office in Lisbon.
• Integration into a global Application Production Support team managing critical business applications in a 24/7 environment.
• Exposure to a broad and modern technology stack in a complex financial services context.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.

📩 Send your CV & join our team!