L1 Development Support

• About the Job*

Are you ready to be part of a dynamic and innovative team? Codit is looking for a

• *L1 Development Support Engineer**

who combines strong technical understanding with a proactive support mindset.

This is not a traditional “script-based” L1 role. You will work on complex, business-critical systems, analysing issues, troubleshooting root causes, and contributing to fixes and improvements.

This role is part of the

• *Proximus Global Competence Center (GCC) in Portugal**

— a strategic initiative to build a strong talent hub supporting international digital and integration platforms. You’ll collaborate with distributed teams across Europe and play an active role in shaping how support and engineering capabilities evolve within the GCC.

• What’s in it for you?
• Be part of a growing international competence center (Proximus GCC) with strong visibility and impact
• Work hands-on with modern Microsoft technologies: Azure, Integration Services, APIs, Data & AI
• Develop your skills beyond support into analysis, debugging, and small development fixes
• Collaborate with international teams (Belgium and beyond) on business-critical platforms
• Contribute to continuous improvement and internal innovation initiatives
• Grow your career with training, certifications (Azure, ITIL) and clear development paths
• Work in a flexible, hybrid environment with a collaborative culture
• What are your responsibilities?
• Customer Support & Incident Management
• Act as a first-line (L1) support engineer with strong analytical and technical capabilities
• Monitor systems, handle alerts, and ensure timely incident resolution
• Investigate issues beyond surface level: analyse logs, identify root causes, and propose solutions
• Collaborate with L2/L3 teams and developers
• Technical Troubleshooting & Development Support
• Troubleshoot issues across Azure-based solutions, integrations, APIs, and applications
• Read and understand code (C#/.NET) to identify defects or misconfigurations
• Implement small bug fixes, configuration updates, or deployments where appropriate
• Support CI/CD pipelines and ensure stability of releases
• Continuous Improvement & Knowledge Sharing
• Improve monitoring, alerting, and operational processes
• Maintain and enhance documentation and runbooks
• Share knowledge across teams and contribute to building best practices
• Innovation & Learning
• Stay up to date with Microsoft Azure and integration technologies
• Contribute to evolving the technical capabilities of the GCC, including Data & AI initiatives
• *About You
• Bachelor’s degree in IT or equivalent experience
• 2–4 years of experience in support, development, or DevOps roles
• Good understanding of:
• Microsoft Azure
• SQL or relational databases
• Strong analytical mindset with focus on root cause analysis
• Willing to participate in an on-call schedule
• Comfortable taking ownership in a support environment with technical depth
• Proactive, structured, and collaborative
• Fluent in English (mandatory); Portuguese is a plus
• Nice to have:
• Azure Monitor / Application Insights
• CI/CD (Azure DevOps, GitHub)
• ITIL Foundation
• .NET / C# (code reading & debugging)
• BizTalk knowledge is an asset
• APIs, Web Services, integration patterns
• Our Offer (Portugal)
• Competitive salary aligned with experience
• Performance bonus
• Meal allowance
• Health insurance
• Training & certification budget
• Hybrid/remote working model
• Additional vacation days
• Why join this role?*

This is a unique opportunity to join

• *early in the journey of the Proximus GCC in Portugal**

, where you won’t just execute support tasks—you’ll help define how support and engineering come together.

If you’re looking for a role that combines

• *technical depth, problem-solving, and international exposure**

, this is your chance to grow fast and make a real impact.