Program Project Manager

Project / Program Manager – Professional Services (SaaS)

Location

Hybrid – Lisbon, Portugal

Seniority

4 - 7 years

We're looking for an experienced

Project / Program Manager to join our Professional Services team and lead enterprise SaaS implementations and strategic optimization initiatives.

This is a high-impact, client-facing role where you will drive complex deployments, manage cross-functional delivery teams, and partner with senior stakeholders to ensure measurable business outcomes.

If you thrive in structured, fast-paced SaaS environments and enjoy translating strategy into execution — this role is for you.

What You'll Do

Lead end-to-end enterprise SaaS implementations and optimization programs

Own scope, timelines, risk mitigation, and delivery governance

Align delivery plans to customer business objectives and success metrics

Partner closely with Account and Customer Success teams to support retention and expansion

Coordinate consultants and cross-functional teams to ensure seamless execution

Forecast resource needs and manage delivery capacity across engagements

Proactively identify risks that could impact adoption, renewals, or revenue

Drive process improvements and scalable delivery practices

What We're Looking For

4+ years of experience in Project or Program Management within SaaS, Professional Services, or enterprise consulting

Proven experience managing complex, enterprise-level implementations

Strong stakeholder management skills (Director level and above)

Experience working cross-functionally across Sales, Product, Engineering, and Customer Success

Exceptional organizational and risk management skills

Strong emotional intelligence and executive communication ability

Bachelor's degree required;

PMP or equivalentcertification is a plus