Technical Support Engineer

About the Company - Sysmatch is an IT Consultancy and Outsourcing Company with a wide range of technological skills, resulting from the accumulation of know-how and the experience of our consultants, allowing the implementation of solutions adapted to the needs of our clients, privileging their robustness and scalability. More than two decades in the IT market, we present ourselves as a flexible, adaptable, innovative and forward-looking Company.

About the Role: Technical Support Engineer

We are looking for a Technical Support Engineer with experience in Messaging / A2P SMS environments to join an international telecommunications project focused on SMS interconnections and traffic performance.

Key Responsibilities

• Manage and resolve technical incidents related to SMS interconnections
• Monitor SMS route performance (delivery rates, latency, errors)
• Troubleshoot A2P SMS delivery and performance issues
• Analyse logs and technical indicators to identify root causes
• Work closely with mobile operators and international partners
• Validate new SMS routes and interconnections

Required Skills

• Experience in telecommunications or messaging environments (SMS / A2P / CPaaS)
• Knowledge of messaging or communication protocols
• Strong analytical and troubleshooting skills
• Experience with ticketing/support systems
• Basic Linux knowledge
• English B2/C1

Hybrid – Lisbon (Alcântara)

• 3 days in the office one week / 2 days the following week

What we offer:

• A dynamic project in a well-regarded client at an international level;
• Salary classification according to the experience shown;
• Career development with intervention in ambitious and innovative technological projects;
• Good working environment with young and dynamic teams;
• Personalized follow-up to each consultant;
• Integration into Sysmatch staff with access to all company activities;
• You will be part of our trainings and Team Building events;
• A network of hundreds of partnerships with companies in countless sectors that offer you exclusive discounts (health, wellness, travel, gastronomy, culture, leisure, training, etc).

Recruitment, selection and integration process:

The first contacts will be made by phone call or video call.

We are prepared to ensure the monitoring and integration of new employees and support them in this new phase of their professional career.