Adesh Paswan

Customer-focused Service Representative with expertise in efficiently resolving support issues, technical issues, and resolutions disputes. IT Support - Fresher with less than 1 year experience is seeking a full time position in a reputable organization, in which the personal abilities posses, can assist with the implementation of innovative ideas, creativity, and skills for this developed firm. Additionally, Experienced B2C Sales specialist known for meticulous attention to detail and exceptional follow-through.

Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.

Zone Information Management: Conducted continuous monitoring and updates of information pertaining to different geographic zones in accordance with client requirements, ensuring accuracy and relevance. Process Knowledge Support: Provided comprehensive support to internal teams by handling inquiries and offering expert guidance related to process knowledge, contributing to a streamlined workflow. Cancellation and Rebooking Assistance: Assisted users in canceling reservations and provided valuable rebooking assistance to enhance their overall experience.

Front Desk Agent Excellence: Successfully fulfilled the role of a Front Desk Agent, serving as the primary point of contact for users

Desk Agent for Airbnb, serving as the primary point of contact for users seeking assistance.

Global Community Support Provided friendly and efficient support to the worldwide community, ensuring a seamless and positive user experience.

Multichannel Issue Resolution: Expertly handled and resolved customer issues through inbound and outbound calls, emails, and messages, demonstrating strong communication skills across various platforms.