Alejandro Tinoco Carrillo

I am interested in understanding human needs and behaviors throught UXR. Currently, I am pursuing a career as a User Experience Researcher in Europe. My initial experiences have been within the EdTech industry. Before this, I have worked as a university assistant professor, Head of libraries, and qualitative researcher. Over time, I have gained diverse professional and academic experiences across three key sectors: industry, academia, and government.

Intelac Service LLC (Ignite Online)

(UXR) User Experience Researcher

04/2021 – 12/2021 | N/A, Latam.

• UXR Qualitative research specialist with a global vision of trends and challenges in the EdTech industry.

• Offering UXR insights and improvements during the development of the Winkel digital library by conducting user tests, interviews, qualitative observations, and heat map analysis.

• Providing UXR support for benchmarking and the business plan of the EdTech beta product called Learning Space.

User Experience Consultant

02/2019 – 09/2019 | Bogotá, Colombia

• Research project that aims to analyze the experiences of information users in order to improve and redesign services for the University Library System.

• Conduct research using qualitative, quantitative, and Design Thinking methods to understand the behaviors, needs, beliefs, and practices that shape different user profiles.

• Create a base of user profiles from Journey Maps and the creation of User Personas with qualitative and quantitative data.

Professor

02/2018 – 12/2021 | Bogotá, Colombia

• Courses: Qualitative Research, Information User Research and Learning Process.

Freelance Specialist Consultant

01/2018 – 03/2018 | N/A., Latam.

• Carry out qualitative research about the Organizational Culture inside the company.

• Apply recommendations and insights during the sessions of business planning.

MD. Anthropology

Universidade de Lisboa

2023 | Portugal

BA. Anthropology

Universidad Nacional de Colombia

2016 | Colombia

BA. Information Science & Librarian

Pontificia Universidad Javeriana

2011 | Colombia