Team Lead | BPO & B2B | Coaching | Data Analyst
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I am an experienced Team Lead with a strong background in the Customer Service industry, specializing in BPO & B2B environments. At Nub 7/8, I have consistently achieved KPI goals above 100% for three consecutive quarters. My expertise in business analysis and customer success has contributed to improved contactability rates and successful implementation of Cisco Solutions. I am passionate about driving results and fostering a positive work environment.
I am an experienced Team Lead with a strong background in the Customer Service industry, specializing in BPO & B2B environments. At Nub 7/8, I have consistently achieved KPI goals above 100% for three consecutive quarters. My expertise in business analysis and customer success has contributed to improved contactability rates and successful implementation of Cisco Solutions. I am passionate about driving results and fostering a positive work environment.
Licenciatura em História pela FCSH da UNL
