Amr Bokhtia
Customer Service
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Sobre
Experienced professional with a strong background in customer service, sales and business administration. As an accomplished communicator and problem-solver, I excel at building relationships and delivering results through exceptional people skills. Versatile and proactive, I consistently provide exceptional service whilst supporting team objectives.
Skilled at multitasking under pressure, I thrive in both collaborative environments and when working independently. Adaptable to international settings, I am keen to bring my skills and knowledge to meet new challenges across diverse industries.
Experiência
Customer Service Agent at Teleperformance (2025-07 – 2025-09)
Provided customer support and consultation for Keeta
- Provided customer support and consultation for Keeta
- Handled enquiries and complaints via phone, email, and chat
- Achieved quality and customer satisfaction targets
- Utilized CRM systems (logged interactions, tracked cases, generated reports) for efficient follow-up
Clothing Trader at Self-Employed (2023-01 – 2025-12)
Managed wholesale and retail clothing operations
- Managed wholesale and retail clothing operations
- Negotiated with suppliers and maintained strategic relationships
- Developed and executed sales strategies to boost revenue
Sales Agent at Royal Ceramica Showroom (2022-02 – 2023-05)
Presented products to customers and achieved sales targets
- Presented products to customers and achieved sales targets
- Monitored financial transactions and prepared daily reports
- Coordinated administrative operations and supervising workflow within the showroom
Online Recruiter at Manpower Supply (SH Group) (2021-06 – 2021-11)
Managed advertising campaigns and increased customer engagement
- Managed advertising campaigns and increased customer engagement
- Coordinated recruitment processes and selected talents
- Responded to customer enquiries and resolved issues
- Enhanced customer experience and strengthened brand loyalty
Summarizer at Akhdar Channel (YouTube) (2020-03 – 2021-05)
Summarized self-development and thought-provoking books
- Eat That Frog – Brian Tracy
- Why Am I Afraid to Tell You Who I Am? – John Joseph Powell
- Happiness is an Inside Job – John Joseph Powell
Formação
Bachelor's in Education – Tanta University (2021-12)
