Ana Peres

Highly accomplished, solution-focused coach and project manager (including experience coordinating day-to-day administration activities, database, spreadsheet management, and report preparation), with comprehensive track record of success in Agile methodology implementation, person-centred approach, increased engagement,

motivation, and proactivity.

Solid background in a variety of industries, including social enterprises and charities, as well as companies that operate both locally and internationally. Accumulated knowledge and expertise in event management, assisting,

planning, and organizing workshops and meetings.

Promoting best practices, equality, diversity, inclusion, resilience, and productivity across cross-functional teams to successfully facilitate transformational change while also managing projects. Strong interpersonal,

communication, employee relations, and negotiating skills in small to large companies.

Apogee Corporation – HP Inc. Planet Partners Mar 2022 to Present

Strategic Service Coordinator

SLAs and KPIs for the project were met by strategically and efficiently managing the customer accounts. While making sure that the high-profile client received highly skilled service, set priorities, gave project guidance, and made sure that all of the project's milestones were routinely accomplished.

• Liaised with multiple internal and external departments, external suppliers, and with customer contacts.
• Integrated experience with custom Service Desk systems for clients.
• Daily controlled and audited reports to maintain the accuracy of the matrix and monitor the correct approvals obtained effectively.
• Monitored the quality of the process and adjusted time-management, organisation and strategies to support quality improvement.
• Improved and documented upfront processes, clean up, and monitoring to support reports.

Canterbury and Herne Bay Volunteering Centre Feb 2020 to May 2021

Project Coordinator

Honed expertise to provide high-quality service in collaboration with a variety of organisations, while developing and implementing a volunteering project.

• Co-created materials to promote and expand the district’s virtual volunteering opportunities, as well as volunteering options and tools to meet all requirements by combining volunteer expectations with organisational goals.
• Encouraged volunteers (of all ages and backgrounds) to be actively involved (both online and in-person)

with volunteer-involved organisations in the development of acceptable and meaningful virtual possibilities.

• Planned, designed, and managed the company's website, blog posts, online volunteer opportunities, and social media marketing utilising Agile methodology, resulting in a 98.78 % increase in website visibility.

Posener HS&E Group Sep 2019 to Aug 2020

Internal Auditor

Provided independent internal auditing in constructions sites in accordance with ISO 9001, ISO 14001, ISO 27001,

and ISO 45001.

BFW Jun 2017 to Jul 2021

Mindset Coach and NBE Consultant

Facilitated coaching for individuals and teams within the environment of companies, profiling behaviours and analysing set of skills to plan and develop systems and strategies based on client/staff needs.

• Achieved a 65% reduction in stress, anxiety, and depression, as well as a 50% visible improvement in working relationships between employees and managers, by utilising coaching and neurobiology methodologies, reprograming and eliminating self-limiting beliefs, resulting in an average of 40% to 80%

increase in productivity.

• Delivered remote and in-person coaching and mentoring to motivate individuals to achieve their goals while using and teaching Agile Kanban methodology for project development and improving employees'

skills, knowledge, and expertise.

• Collaborate with various, national, and international stakeholders, as well as internal and external stakeholders.

Canterbury Christ Church University Jan to Jun 2016

Student Learning and Teaching Consultant

Explored avenues of student engagement through making university policy accessible to students. Encouraged students to delve deeper than surface level engagement. Developed the Student Guide to Learning & Teaching

Strategy.

Projects

• Facilitator at CCCU – Event World Café for Process Improvement Programme - Feb 2016
• Speaker at the Learning and Teaching Conference 2016 at the CCCU – 30th Jun 2016 and at the CCCU

General Conference - 22nd Sep 2016.

Rangel International Transportation Apr 2011 to Aug 2013

Import Account Manager

Oversaw and managed the goods of national and international clients, as well as international transportation and final national delivery.

• Processed data with EDI and CRM for importation and distribution of goods.
• Supported warehouse workers and lorry drivers by delegating duties and providing assistance.
• Effective communication and liaison with stakeholders.

BA (Hons) Counselling, Coaching and Mentoring (First class) - Canterbury Christ Church University

PgDip Neurobiology of emotions (First class) - UIT

Agile and Scrum Project Management Certifications, Lean Organisation Management Techniques, Archive

Organisation and Techniques certificate, ISO: Internal Auditor, PRINCE Masterclass in Project Development