Artur Silva

Multilingual Customer Success and Business Operations professional with 7+ years of experience managing customer relationships, account retention, negotiations and business operations. Successfully founded and operated a clothing manufacturing business, managing approximately 50 customers, 10 suppliers and a team of 8 collaborators. Experienced in customer acquisition, after-sales support, issue resolution and long-term relationship management.

Fluent in Portuguese, English, French and Spanish, with proven ability to work with international customers and deliver excellent customer experiences. Seeking remote opportunities in Customer Success, Customer Support, Account Management or Client Operations.

BUSINESS OWNER (2017-01 – 2024-12)

Founded and managed a clothing manufacturing and sales business for over 7 years.

• Managed relationships with approximately 50 active customers across multiple markets.
• Coordinated a network of 10 suppliers and production partners to ensure product quality and timely delivery.
• Led and supervised a team of 8 collaborators across production, logistics and commercial activities.
• Handled customer enquiries, quotations, negotiations and after-sales support.
• Built long-term customer relationships, contributing to repeat business and customer retention.
• Resolved customer issues and ensured high levels of customer satisfaction.
• Coordinated inventory management, logistics and order fulfilment processes.
• Identified growth opportunities and implemented business development strategies.
• Managed daily operations, budgeting and commercial decision-making.

LOGISTICS OPERATOR at CRIDEC (2014-01 – 2017-12)

• Coordinated inventory management and operational workflows.
• Maintained accuracy across stock control and logistics processes.
• Collaborated with multiple teams to ensure efficient operations.

CUSTOMER SERVICE ASSISTANT (2009-01 – 2014-12)

• Delivered customer service in a fast-paced environment.
• Assisted customers, handled requests and resolved issues.
• Maintained strong customer satisfaction standards.
• Worked effectively within multicultural teams.