Beatriz Luís

Banking and Operations professional with experience in financial services, settlement processing and team leadership. Experienced in transaction processing, SWIFT messaging, operational controls, risk management and client activity analysis. Proven ability to handle complex and high-risk situations, support team development and contribute to process improvement and internal projects. Strong communication, analytical and problem-solving skills, with a background in International Relations.

Sociocultural Animator / Bartender / Kitchen-maid at Quinta do Paraioso (2014-06 – 2014-08)

Waitress / Working student at Giraldo Restaurant (2016 – 2016)

Waitress in charge of D.Ginjinha Stand at D. Ginjinha (2017-06 – 2018-08)

Customer Service Representative at Advancare (2019-01 – 2019-10)

• Provided professional customer service regarding health insurance policies.
• Assisted Customers with inquiries regarding health insurance policies, coverage, benefits and exclusions
• Managed customers requests related to medical appointments, healthcare providers and claims

Settlement Processing Analyst at BNP Paribas (2019-10 – 2023-10)

• Verified financial transactions to ensure accuracy and compliance with operational procedures.
• SWIFT knowledge and MT54X messages
• Analysed settlement repairs and investigated the reasons for pending transactions
• Reviewed SSI formats and trade details and prepared settlement instructions for submission to the market.
• Handled processes involving PTF, Depot Changes and MT599 messaging.
• Reporting and input of Forex and working on High Value Trades
• Supported Equities settlement and processing activities.

Settlement Processing Team Leader at BNP Paribas (2023-11 – 2026-07)

Promoted to Team Leader following career progression within the Settlement Processing team.

• Led and supported the team in the analysis of client activities and operational processes.
• Handled sensitive, complex and high-risk situations, ensuring appropriate escalation and resolution.
• Ensured all operational controls and procedures were in place and consistently followed.
• Supported knowledge sharing and the development of team members.
• Provided guidance and support to team members, promoting quality, efficiency and continuous improvement.
• Participated in internal projects focused on the development and improvement of the department.

Bachelor's in International Relations – University of Évora (2013 – 2018)