Beatriz Silva

Team Coordinator at Foundever – Airbnb Project (2022-2025)

Supervised a multicultural team, optimizing support operations and ensuring policy compliance.

• Supervised a multicultural team, optimizing support operations and ensuring policy compliance.
• Led process improvements, created internal guidelines, and facilitated training initiatives.
• Provided coaching and performance feedback to elevate team efficiency and engagement.
• Served as a liaison between team members and upper management.

Customer Support Specialist at Foundever – Airbnb Project (2021 – 2022)

Delivered high-quality service in complex customer cases, consistently ranking among top performers.

• Delivered high-quality service in complex customer cases, consistently ranking among top performers.
• Resolved issues professionally, improving customer satisfaction and trust.
• Contributed to onboarding efforts and promoted a culture of peer learning.

Operational Assistant at Redinteg (2019-01 – 2020-01)

Assisted with document digitization and microfilming projects for information preservation.

• Assisted with document digitization and microfilming projects for information preservation.
• Ensured compliance with data handling procedures and security standards.
• Coordinated with internal teams to maintain seamless execution of project workflows.

Administrative Assistant at Prestige (2018-01 – 2019-01)

Provided administrative and secretarial support to the commercial department.

• Provided administrative and secretarial support to the commercial department.
• Scheduled meetings, managed calendars, and prepared internal reports.
• Maintained efficient office operations through organization and multitasking.

Business Clients Manager at PT Empresas (2016-01 – 2017-01)

Managed a portfolio of over 700 business clients, delivering tailored telecom solutions.

• Managed a portfolio of over 700 business clients, delivering tailored telecom solutions.
• Conducted commercial training and addressed specific client needs.
• Fostered long-term relationships, enhancing client satisfaction and retention.

Sales Representative (Barclaycard Credit Cards) at Connecta – Outbound Call Center (2017-01 – 2017-12)

Conducted outbound sales for Barclaycard credit cards, exceeding performance targets.

• Conducted outbound sales for Barclaycard credit cards, exceeding performance targets.
• Utilized persuasive communication and overcame objections effectively.
• Maintained compliance with sales scripts and regulatory standards.

Bachelor's Degree in Management, Minor in Business Management – Universidade Aberta (2021-01 – 2024-01)