Team Coordinator at Foundever – Airbnb Project (2022-2025)
Supervised a multicultural team, optimizing support operations and ensuring policy compliance.
- Supervised a multicultural team, optimizing support operations and ensuring policy compliance.
- Led process improvements, created internal guidelines, and facilitated training initiatives.
- Provided coaching and performance feedback to elevate team efficiency and engagement.
- Served as a liaison between team members and upper management.
Customer Support Specialist at Foundever – Airbnb Project (2021 – 2022)
Delivered high-quality service in complex customer cases, consistently ranking among top performers.
- Delivered high-quality service in complex customer cases, consistently ranking among top performers.
- Resolved issues professionally, improving customer satisfaction and trust.
- Contributed to onboarding efforts and promoted a culture of peer learning.
Operational Assistant at Redinteg (2019-01 – 2020-01)
Assisted with document digitization and microfilming projects for information preservation.
- Assisted with document digitization and microfilming projects for information preservation.
- Ensured compliance with data handling procedures and security standards.
- Coordinated with internal teams to maintain seamless execution of project workflows.
Administrative Assistant at Prestige (2018-01 – 2019-01)
Provided administrative and secretarial support to the commercial department.
- Provided administrative and secretarial support to the commercial department.
- Scheduled meetings, managed calendars, and prepared internal reports.
- Maintained efficient office operations through organization and multitasking.
Business Clients Manager at PT Empresas (2016-01 – 2017-01)
Managed a portfolio of over 700 business clients, delivering tailored telecom solutions.
- Managed a portfolio of over 700 business clients, delivering tailored telecom solutions.
- Conducted commercial training and addressed specific client needs.
- Fostered long-term relationships, enhancing client satisfaction and retention.
Sales Representative (Barclaycard Credit Cards) at Connecta – Outbound Call Center (2017-01 – 2017-12)
Conducted outbound sales for Barclaycard credit cards, exceeding performance targets.
- Conducted outbound sales for Barclaycard credit cards, exceeding performance targets.
- Utilized persuasive communication and overcame objections effectively.
- Maintained compliance with sales scripts and regulatory standards.
