Beatriz Vinci Aoki

Results-oriented Systems Analysis and Development graduate with over 7 years of experience in customer service, sales, and process management, currently focused on building a career in Quality Assurance (QA). Possesses solid knowledge of manual and automated testing, test case design, test scenarios, bug tracking, and software testing methodologies using tools like Selenium, Cypress, and Postman. Familiar with Agile methodologies (Scrum), Jira, user stories, and test documentation.

Brings a basic understanding of Git, software development lifecycle (SDLC), APIs, and web services, supporting a strong analytical approach to identifying defects, improving product quality, and delivering practical, client-centric results.

Sales Development Representative - Atlantic Bridge Portugal - Porto, Portugal

(2024-05)

• Manage the top-of-funnel sales cycle, from prospective lead identification and rigorous qualification to seamless handoff to the executive sales team.
• Provide high-quality customer service, supporting and educating leads with relevant information throughout the pre-sales journey.
• Utilize Pipedrive, Suri, and Slack daily to streamline communication, manage pipeline data, and maintain accurate records.
• Deliver expert visa advisory and guidance for clients moving to Portugal, Spain, and Italy.

Customer Success Analyst - TravelMate Intercâmbio - Brazil / Remote

(2023-06 - 2024-05)

• Accountable for the end-to-end monitoring of the customer journey, ensuring a frictionless and highly satisfying client experience.
• Delivered strategic post-sales support, ensuring complete clarity, transparency, and alignment at all stages of the exchange program process.
• Utilized advanced CRMs and Qulture.Rocks to support internal organizational culture and track performance metrics.
• Provided specialized advisory and support for US visa applications, including B1/B2, J1, and F1 categories.

Administrative Assistant - Vinci Salads - Brazil

(2018-09 - 2023-05)

• Controlled financial workflows, managed cash flow, and executed daily cash closure operations.
• Managed accounts payable and receivable, ensuring total financial accuracy and organization.
• Supported purchasing routines, supplier relationships, and inventory/supply chain management.
• Optimized internal administrative processes to drive operational efficiency across the business.

Bachelor's Degree - Systems Analysis and Development - FMU - Centro Universitário das Faculdades Metropolitanas Unidas (2023-02 - 2025-07)