Bruna Lopes

Customer-focused professional with experience in hospitality, food service, customer interaction, and daily business operations. Strong communication skills, fast learner, highly adaptable, and comfortable working in fast-paced environments.

Experienced in customer service, multitasking, stock organization, teamwork, and problem-solving. Currently involved in the management and daily operations of a vegan snack bar and grocery business in Portugal.

Fluent in Portuguese and comfortable communicating in English in professional environments.

Operations & Customer Service at Vegan Box (2019-01 – Present)

Vegan Snack Bar & Grocery Store

• Customer service and daily client interaction
• Food preparation and kitchen support
• Stock management and supplier organization
• Cash handling and order management
• Social media and customer communication
• Team coordination and multitasking during busy service hours
• Maintaining organization, cleanliness, and workflow efficiency

Hospitality & Customer Service

Previous Experience

• Customer support and public interaction
• Restaurant and hospitality assistance
• Working under pressure in fast-paced environments
• Team collaboration and problem-solving
• Daily operational support

Secondary Education