Bruno Henriques

I am a Portuguese national, with natural linguistic abilities and technical skills with a background in the finance and hospitality industry. I have moved back to Portugal in 2018 after living & working for 4 years in Cyprus and 4 years in the UK. I am fluent in English, Portuguese, Spanish and have a sound comprehension of French, and can speak clearly and effectively to accommodate different audiences and levels of understanding.

My skills were developed whilst working abroad, submerging myself in the language and culture of a country. I have exceptional people skills; building and maintaining good working relationships with colleagues; remaining calm in a crisis and responding rationally and logically to various challenges. I have a strong work ethic, taking responsibility for my personal performance and for delivering objectives.

Deal Desk Analyst at Netskope (2026-04 – Present)

Deal Desk Analyst at Salsify (2024-03 – 2026-04)

As a Desk Analyst at Salsify, I support the sales team by managing the end-to-end deal lifecycle for new business and renewals. My core responsibilities include structuring complex deals, ensuring quote accuracy, and navigating the internal approval process by collaborating closely with Sales, Finance, and Legal. In addition to my primary duties, I have taken the initiative to improve team performance by developing a new dashboard using Domo and SQL.

This project allows us to analyze key metrics, which has been instrumental in defining and monitoring SLAs for quote approvals and Deal Help tickets, directly enhancing our operational efficiency.

MSS Emear Project Manager at Cisco/Webhelp (2021-08 – 2024-02)

As an MSS Project Manager, I am responsible for the E2E Migration Support Services business lifecycle for deals that have products that will reach or have reached their Last Date of Support (LDoS). Due to the unique nature of business, we perform several duties which may include but are not limited to:

• Identifying and assessing an eligible Installed Base (IB) according to internal databases, provided request information and business rules
• Maximize the opportunity generated by the account team, manage the different stages of the deal lifecycle from assessment until booking and entitlement
• Liaise with several cross-functional departments (Global Planning, TAC, Sales, Asset Management, Commercial, CX) to provide a unified and unique solution for project execution until a deal is booked and entitled.

MSS Pre-Quoting Specialist at Cisco/Webhelp (2020-07 – 2021-08)

In the Migration Support Services organization, the Pre-quoting Specialists proactively creates Last Date of Support analysis reports and as a result enablement identifies target accounts to proactively engage with LDOS opportunities. We perform full proactive reports validating the scope of LDOS and Install Base, showing Product and Service List, covered & uncovered at Product family level. Additionally, we also make reactive report validations when the Account teams request MSS assessments by filling the MSS request form.

As a Pre-Quoting Specialist I validate, de-duplicate, and break down to major/minor lines (de-link) with AT approval. All these duties must be performed using large amounts of data that is constantly updating while maintaining a high level of accuracy to continue generating LDOS opportunities.

Deal Manager at Cisco/Webhelp (2019-09 – 2020-07)

As a Deal Manager, I hold the responsibility for the operational E2E deal lifecycle management across all deal types with add itional focus on streamlining processes. I have a project approach to deals following a consistent methodology aligned to the different deal types and requirements. I work in close partnership with Sales and Partner facing Operations Managers in front of the stakeholders demonstrating a ONE operations face.

This requires me to competently map the dots across different departments and teams, understand and be able to recognize the different offers available and qualify the deals, work in close collaboration with Cisco Sales Teams on understanding the business requirements advise on the deal structuring, manage and execute the tasks required for the Deal to go through the different lifecycle stages leveraging a project management approach, perform risk assessments, acquire deep knowledge of the organizational setup to its full extent for each offer, ensure an ongoing communication with both Operations Managers, Cisco Sales Teams and Cisco Partners.

Regional Services Expert at Cisco/Sellbytel (2019-06 – 2019-09)

As a part of the EMEAR Field Services and as a Regional Service Expert, I support theatre-level direct sales organization. To be successful in this role, I am a problem solver who is viewed by their stakeholders as a trusted advisor. My duties as an RSE include being the subject matter expert and escalation point in two different service categories (Account and Territory, Goaling) for the Overlays Organisation.

I monitor and ensure corporate and local business rules are followed within the service categories and perform quarterly reconciliation reports to identify sales business and allocate it to their appropriate owner. I carry out root cause analysis and developing sustainable solutions using creative thinking. Additionally, on a daily basis, I consolidate and deliver business reports for the Cisco WebEx organisation members.

Trust and Safety Agent at Airbnb - Sitel (2019-02 – 2019-05)

Regional Business Development Manager at XM.com (2014-06 – 2018-10)

Duty Manager at Premier Inn (2012-08 – 2014-04)

Customer Service Diploma in Customer Service – OCR NVQ (2011 – 2013)

Course in Introduction to Information Technology & Computer Science – Professional Institute of Employment and Development (Instituto de Emprego e Formacao Profissional) (2004 – 2005)

High School – Colégio D. Nuno Alvares Pereira