Content Moderation at Accenture (2021-09-27 – Present)
Content moderation based on platform policies and community guidelines with training responsibilities and operational process improvement
- Content moderation based on platform policies and community guidelines
- Onboarding and training of new joiners on internal procedures and tools
- Monitoring of the nesting process to ensure progressive and effective integration
- Collection and recording of information on anomalies, equipment failures, trends, and atypical behaviours
- Preparation of weekly reports with data analysis and documentation of relevant incidents
- Regular communication with internal teams to support continuous improvement of operational processes
Administrative assistant at Volumes e Critérios (2017-05-17 – 2021-08-31)
Administrative support including data entry, document validation, and file management
- Data entry and updates in internal systems
- Validation of documents received from clients and partners
- Management and organisation of physical and digital files
- Administrative support to operational and front office teams
- Ensuring document compliance according to defined criteria
External Auditor at Pwc- Pricewaterhousecoopers e Assessoria de Gestão, Lda (2017-01-03 – 2017-04-20)
Support in management of administrative processes, data entry, and audit documentation preparation
- Support in the management and organisation of internal administrative processes
- Data entry, validation, and updates in corporate systems
- Collaboration in the preparation of reports and documentation for clients and audits
- Communication with internal teams to ensure compliance with deadlines and procedures
- Handling and archiving of physical and digital documentation in accordance with compliance standards
Archivist at ManpowerGroup (2011-12-05 – 2013-11-30)
Organisation, classification, and maintenance of physical and digital archives with document digitisation support
- Organisation, classification, and maintenance of physical and digital archives
- Management and updating of administrative and technical documentation
- Support in the digitisation and cataloguing of documents according to defined criteria
- Ensuring proper storage and easy access to archived information
- Compliance with confidentiality and document security standards
Data Entry Operator at INCI- Instituto da construção e do imobiliário (2011-07-11 – 2011-11-30)
Data entry, validation, and archive management in construction and real estate sectors
- Data entry and updates in internal platforms and institutional databases
- Validation and verification of information related to the construction and real estate sectors
- Organisation and maintenance of physical and digital archives
- Administrative support to technical teams and document analysis units
- Ensuring the compliance and integrity of recorded data
Call Center and Back Office Operator at TMN (2009-10-05 – 2011-04-04)
Telephone support and back office operations for TMN customers with technical and commercial assistance
- Telephone support for TMN customers, providing technical and commercial assistance
- Clarification of inquiries regarding voice services, mobile internet, and tariffs
- Logging of requests, faults, and complaints in the CRM system
- Forwarding calls to specialised teams when necessary
- Ensuring effective customer service focused on customer satisfaction
- Management and follow-up of internal and external requests
- Data entry, validation, and updates in administrative systems
- Support in processing and controlling service invoicing
- Collaboration with different departments to ensure smooth workflow
- Ensuring compliance with company deadlines and operational procedures
Back Office Operator at Zon- Multimédia (2008-08-04 – 2009-09-09)
Quality control of television, voice, and internet service installations with technical compliance verification
- Quality control of television, voice, and internet service installations
- Verification of technical compliance of installed services with defined requirements
- Analysis of technical reports and recording of non-conformities in the system
- Support to technical teams in monitoring and resolving identified faults
- Ensuring quality and reliability of services delivered to the end customer
