Carlos Costa

Communicative, organised, polite, team worker, lead by example, punctual, focused on achieving targets given, attention to detail. Due to my vast experience in customer service will be able to deliver quality service and represent the company to its high standards. A dedicated Customer Service Representative is also dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Bilingual,

hardworking, and ready to join my next team.

Although my experience has been in customer service basis I am willing to try new experiences if given the opportunity. I like to learn and gain new experiences if given the opportunity.

Skills

Highly organized and efficient

Good Communication

Public Speaking

Highly Motivated

Good team player

Complex Problem Solving

Ability to Learn Quickly

Management Skills

Highly Organized

Microsoft Outlook

Detail Oriented

Highly responsible and reliable

Critical Thinking

Creative Problem Solving

Initiative and Problem-solving

Abilities

Attention to Detail

Active Listening

Microsoft Office Word

Microsoft Excel

Conflict Resolution

Leadership and Teamwork

Good time management

Hard Working

Flexibility and Adaptability

Interpersonal Skills

Self-motivation

Effective Time Management

Leadership

Communication

Teamwork

Critical thinking and problem solving

Leadership Skills

Decision Making

Time Management

Ability to Multitask

Fast Learner

Internet browsers (Chrome, MS

Edge, IE & Firefox)

Computer Skills

Customer Service

Ability to Work Under Pressure

Ability to Work in a Team

Communication Skills

Kayako

Snap Engage

CMS CV7 (customer management system)

QoS (customers account logs)

Zendesk

Slack app

Active Directory

UMT

Remedy (ticket tool)

Microsoft Azure

Microsoft Office

Windows 10

CMD

Microsoft Office

Active Directory Management

Console

Microsoft Power Apps

Microsoft Power BI

High Education Degree in Business , Anglia Ruskin University, City of

London

S E P T E M B E R 2 0 1 6 — J U LY 2 0 2 1

I developed a broad understanding of business organisations and learned some subject-specific knowledge in markets, customers, finance, operations, human resources, accounting, corporate law, communication, information technology, and business policy and strategy.