Conceição Costa
Sales remote
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Sobre
Biotechnology Master's graduate with international experience in Germany and strong background in technical support, sales operations, and customer service. Currently working in sales support, managing orders and supporting international clients in German and English. Strong communication, problem-solving and customer-oriented mindset.
Experiência
Sales Support & Customer Service at Accelum Portugal (2024-10 – Present)
Order management, coordination with service providers, and customer support in German and English
- Order management
- Coordination with service providers
- Customer support (DE/EN)
- Documentation and process tracking
Technical Support Manager at R-Biopharm AG (2000 – 2003)
Support to clients in 70+ countries, troubleshooting lab issues, and client training
- Support to clients in 70+ countries
- Troubleshooting lab issues
- Client training
Researcher at Drägerwerk AG (1998 – 2000)
Allergen testing development, QC and documentation
- Allergen testing development
- QC and documentation
Technical Director at CND (2004 – 2005)
Trainer at GTI (2005 – 2011)
Language Teacher at Fafschool (2017 – 2024-07)
Formação
MSc in Biotechnology – University of Minho
BSc in Chemistry – University of Coimbra
