Creative Orbit

Professional and customer-oriented hospitality professional with experience in guest service, hotel operations, and international customer support. Skilled in communication, problem-solving, and delivering high-quality guest experiences in fast-paced environments. Fluent in Portuguese, English and Spanish, with strong adaptability and teamwork skills.

Customer Support Assistant at AIMA Contact Center (2025-09 – 2026-05)

• Assisted immigrants and international residents through customer support services
• Provided multilingual communication and administrative assistance
• Handled high-volume inquiries with professionalism and empathy
• Supported conflict resolution and problem-solving processes
• Delivered accurate information regarding documentation and procedures

Professional photographer at ViniFoco Photography (2023)

Professional photographer specialized in lifestyle, portraits, hospitality, social media, and guest experience content.

• Created visual content for personal clients, events, brands, and online platforms
• Managed social media presence and client communication
• Experienced in creating high-quality visual experiences for international audiences
• Advanced use of Adobe Photoshop and digital editing tools

Hospitality Volunteer & Guest Support at Hostel

Supported hostel operations in one of São Paulo's most vibrant tourist areas.

• Assisted international guests with check-in, communication, and general support
• Collaborated with hostel teams in customer service and guest experience
• Helped maintain a welcoming and social atmosphere for travelers
• Developed strong interpersonal and multicultural communication skills

Hospitality & Tourism Customer Service & Mise en Place Training in Hospitality & Tourism – SENAC (2022 – 2022)

High School Diploma (Secondary Education Completed) – Brazil