David Godinho

Experienced certified professional with 29 years of experience in IT on business/industry areas, public sector, focused on IT leadership, infrastructure administration, datacenter management, virtualization, artificial Intelligence, network technologies, shopfloor systems, cybersecurity/ data protection, project management, compliance on complex enterprise systems.

PIT Operations Lead/ IT Infrastructure Manager & IT Security Engineer / ISMSO – Information Security Management System Officer at Zeiss Vision Portugal/Espana (2020-09 – Present)

• Configuration, deployment and management of servers and virtualization platforms for Iberia (VMWare/Azure/Docker/Kubernetes).
• Production IT Lead for Iberia.
• Datacenter & Infrastructure administration for Iberia (5 sites/3 datacenters).
• 24/7 business and Production Support.
• MES shopfloor systems management.
• Software validation, deployment, licensing.
• Database management and optimization.
• Business Intelligence projects & reporting.
• Project management & deployment.
• Performance, statistical and security monitoring, procedure and best practices implementation to improve overall site reliability.
• Design operational processes, technical documentation, network change management records.
• Network & telecommunications management.
• New solutions probing and incident solving.
• Cybersecurity & Compliance topics /GDPR/NIS2).
• Information Security Management Officer.
• IT governance and budget management.
• Incident response & coordination.
• Business continuity & backup.
• IT coordination on large Zeiss projects (Jump/FIT4/OneMES).
• Team management coordination and alignment with international teams.

DSI - Voice, Network and Server Datacenter coordination at IST – Instituto Superior Técnico (2011-07 – 2020-07)

• Configuration, deployment and management of all voice and networking on all campuses.
• Full infrastructure management, including routers, switches, VoIP and legacy telephony systems, spanning all IST campuses, including ULisboa infrastructure.
• Large scale datacenter administration, cluster configuration and management.
• Windows Server Infrastructure administration including AD, software deployment, license managing, security/hotfixes, Exchange, service virtualization, Windows and database systems.
• Performance, statistical and security monitoring, procedure and best practices implementation to improve overall site reliability.
• Automation scripting, critical process/web applications development and systems integration.
• Design operational processes, technical documentation, network change management records.
• External provider's projects and contract management.
• Last line user support and advanced user training.

IT Specialist Team Lead at Europ Assistance (2010-11 – 2011-05)

• System Administration, Application development and Helpdesk teams coordinator.
• Direct reporting to the CIO and support to the IT Department.
• Configuration, deployment, and administration of Datacenter assets, Windows Server, virtualization (Hyper-V), Active Directory, GPO, security, software deployment, patching.
• External vendors compliance and license management (MS, Oracle).
• Voice and networking backbone management, including routers, switches and Nortel call center legacy telephony system.
• ISO 9001 quality system project and SLA metrics implementation.
• Application design, analysis and team development support.
• New solutions probing and incident solving.
• Advanced system telephony statistics, billing and client reporting.

IT Manager at Teodoro Gomes Alho (2001-12 – 2010-11)

• Responsible for the IT department.
• Windows Server, desktop, Active Directory, MySQL, backup DR management.
• Telephony and network security.
• Software licensing and compliance.
• ISO 9001 quality management system and SLA metrics implementation.
• Corporate mail system management (Exchange/Lotus Domino).
• Windows server and workstation management.
• External sites development, configuration and deployment.
• External projects support and requirements definition.
• External vendor, maintenance and telecom contracts.
• Network and security administration, reporting and performance management.
• Budget control and compliance.
• Technical procedure and system documentation.
• Helpdesk team coordinator.
• User training.

IT Manager at Gerco Mota-Engil (2001-09 – 2001-12)

• Responsible for the IT department.
• Budget control and compliance.
• Systems administration.
• Team management.

NMC/NOC Supervisor at Vodafone (2001-02 – 2001-08)

• Configuration, supervision, reporting and troubleshooting (provisioning) of the Value-Added Services Platform (VASP) network.
• SMS, IN (Intelligent Networks), 3G, Voice-Mail, Unified Messaging (Multimedia Mail), WAP, Advanced Reports in Oracle and SS7 wide traffic monitoring.
• RHEL, Unix, HP-UX, Solaris, VMS server administration.
• GSM network performance and reliability testing.
• Weekly and monthly reporting of performance indicators and incidents involving GSM/3G networks and associated services.
• Critical billing and statistics backup.
• Application development to support monitoring and daily reports of statistics and GSM/3G network testing.

System Administrator at IMPIC - Instituto dos Mercados Públicos, do Imobiliário e da Construção (2000-11 – 2001-02)

• Administration, maintenance and security patching on desktop environment.
• Server farm and internal network/security administration.
• AD user and policy management.
• E-mail (Exchange), Internet backbone, firewall security and database administration.
• Small Access and Intranet application development.
• User helpdesk and training.

3rd year in IT Engineering – IPS Setubal (2007 – 2013)