PIT Operations Lead/ IT Infrastructure Manager & IT Security Engineer / ISMSO – Information Security Management System Officer at Zeiss Vision Portugal/Espana (2020-09 – Present)
- Configuration, deployment and management of servers and virtualization platforms for Iberia (VMWare/Azure/Docker/Kubernetes).
- Production IT Lead for Iberia.
- Datacenter & Infrastructure administration for Iberia (5 sites/3 datacenters).
- 24/7 business and Production Support.
- MES shopfloor systems management.
- Software validation, deployment, licensing.
- Database management and optimization.
- Business Intelligence projects & reporting.
- Project management & deployment.
- Performance, statistical and security monitoring, procedure and best practices implementation to improve overall site reliability.
- Design operational processes, technical documentation, network change management records.
- Network & telecommunications management.
- New solutions probing and incident solving.
- Cybersecurity & Compliance topics /GDPR/NIS2).
- Information Security Management Officer.
- IT governance and budget management.
- Incident response & coordination.
- Business continuity & backup.
- IT coordination on large Zeiss projects (Jump/FIT4/OneMES).
- Team management coordination and alignment with international teams.
DSI - Voice, Network and Server Datacenter coordination at IST – Instituto Superior Técnico (2011-07 – 2020-07)
- Configuration, deployment and management of all voice and networking on all campuses.
- Full infrastructure management, including routers, switches, VoIP and legacy telephony systems, spanning all IST campuses, including ULisboa infrastructure.
- Large scale datacenter administration, cluster configuration and management.
- Windows Server Infrastructure administration including AD, software deployment, license managing, security/hotfixes, Exchange, service virtualization, Windows and database systems.
- Performance, statistical and security monitoring, procedure and best practices implementation to improve overall site reliability.
- Automation scripting, critical process/web applications development and systems integration.
- Design operational processes, technical documentation, network change management records.
- External provider's projects and contract management.
- Last line user support and advanced user training.
IT Specialist Team Lead at Europ Assistance (2010-11 – 2011-05)
- System Administration, Application development and Helpdesk teams coordinator.
- Direct reporting to the CIO and support to the IT Department.
- Configuration, deployment, and administration of Datacenter assets, Windows Server, virtualization (Hyper-V), Active Directory, GPO, security, software deployment, patching.
- External vendors compliance and license management (MS, Oracle).
- Voice and networking backbone management, including routers, switches and Nortel call center legacy telephony system.
- ISO 9001 quality system project and SLA metrics implementation.
- Application design, analysis and team development support.
- New solutions probing and incident solving.
- Advanced system telephony statistics, billing and client reporting.
IT Manager at Teodoro Gomes Alho (2001-12 – 2010-11)
- Responsible for the IT department.
- Windows Server, desktop, Active Directory, MySQL, backup DR management.
- Telephony and network security.
- Software licensing and compliance.
- ISO 9001 quality management system and SLA metrics implementation.
- Corporate mail system management (Exchange/Lotus Domino).
- Windows server and workstation management.
- External sites development, configuration and deployment.
- External projects support and requirements definition.
- External vendor, maintenance and telecom contracts.
- Network and security administration, reporting and performance management.
- Budget control and compliance.
- Technical procedure and system documentation.
- Helpdesk team coordinator.
- User training.
IT Manager at Gerco Mota-Engil (2001-09 – 2001-12)
- Responsible for the IT department.
- Budget control and compliance.
- Systems administration.
- Team management.
NMC/NOC Supervisor at Vodafone (2001-02 – 2001-08)
- Configuration, supervision, reporting and troubleshooting (provisioning) of the Value-Added Services Platform (VASP) network.
- SMS, IN (Intelligent Networks), 3G, Voice-Mail, Unified Messaging (Multimedia Mail), WAP, Advanced Reports in Oracle and SS7 wide traffic monitoring.
- RHEL, Unix, HP-UX, Solaris, VMS server administration.
- GSM network performance and reliability testing.
- Weekly and monthly reporting of performance indicators and incidents involving GSM/3G networks and associated services.
- Critical billing and statistics backup.
- Application development to support monitoring and daily reports of statistics and GSM/3G network testing.
System Administrator at IMPIC - Instituto dos Mercados Públicos, do Imobiliário e da Construção (2000-11 – 2001-02)
- Administration, maintenance and security patching on desktop environment.
- Server farm and internal network/security administration.
- AD user and policy management.
- E-mail (Exchange), Internet backbone, firewall security and database administration.
- Small Access and Intranet application development.
- User helpdesk and training.
