Di Pop

22-year-old motivated and reliable customer support professional with strong communication and interpersonal skills. Friendly, patient, and solution-oriented, with experience in hospitality and customer service. Highly organized, adaptable, and committed to providing excellent service in fast-paced and remote working environments.

Front Office / Hospitality Staff at Hotel Intercontinental Lisbon (2023-01 – Present)

Provided high-quality customer service to international guests while managing hotel operations.

• Provided high-quality customer service to international guests
• Managed reservations, check-in/check-out, and guest requests
• Handled complaints professionally and efficiently
• Worked with hotel management systems and internal tools

Customer Service Staff at Restaurante A Tendinha (2021-01 – 2023-12)

Assisted customers in a fast-paced restaurant environment.

• Assisted customers in a fast-paced environment
• Managed orders and payments
• Maintained excellent communication with clients
• Ensured customer satisfaction and service quality

Professional Internship - Guest Relations at Penha Longa Resort (2022-01 – 2022-12)

Supported guest services and assisted in daily hotel operations.

• Supported guest services
• Assisted in daily hotel operations
• Developed customer service and teamwork skills

High school diploma in Secondary Education – Escola Secundária de Mem Martins

Bachelor's Degree in Hospitality and Tourism Management – Unknown Institution

Professional Courses in Multiple – CEAC

Online Course in Aesthetics and Beauty Therapy – Online

Online Course in Marketing – Online