Ed Camp

Customer Service and Customer Success professional with more than 20 years of international experience supporting clients across North America, Latin America, and Europe. Strong background in customer service, international sales, digital marketing, CRM, multilingual communication, and relationship management. Experienced in working with international teams, resolving customer issues, supporting marketing campaigns, and building long-term business relationships.

Recognized for excellent communication, problem-solving, adaptability, and the ability to work effectively in multicultural environments. Seeking an opportunity to contribute to an international organization where customer satisfaction, collaboration, and continuous improvement are valued.

International Sales & Digital Marketing Specialist at Hal Leonard Corporation (2000-01 – 2022-12)

• Managed customer relationships across North America, Latin America, and international markets.
• Supported distributors and customers with products and services.
• Planned and optimized Google Ads and Meta Ads campaigns.
• Assisted with SEO strategies and website optimization.
• Produced multilingual marketing content.
• Monitored campaign performance and marketing metrics.
• Collaborated with international teams to improve customer satisfaction and customer experience.
• Supported digital communication with partners worldwide.

IT Instructor at SENAI (2022-01 – 2023-12)

• Delivered Information Technology training.
• Prepared educational materials.
• Supported students in developing technical, digital, and communication skills.
• Assisted learners in problem-solving and technology-related tasks.

International Language Instructor at International Language Instructor (1992-01 – Present)

• Taught English, Portuguese, and Spanish to students from different cultural backgrounds.
• Delivered communication and language training.
• Developed educational materials.
• Helped students improve communication skills for academic and professional environments.

Customer Service Representative at Drogaria Rosário (2024-01 – 2025-12)

• Assisted customers with products and services.
• Processed sales transactions and operated the cash register.
• Organized inventory and replenished products.
• Resolved customer questions while maintaining high service standards.

Bachelor's Degree in English Language (Letras – Inglês) – Universidade Estácio de Sá (2019-01 – 2024-12)

Additional technical education in Digital Marketing

Additional technical education in Business Administration

Additional technical education in Information Technology

Additional technical education in Music Education

Additional technical education in Secretarial Studies

Additional technical education in Accounting