Elisa Armando

Professional data analyst with experience in the tourism and hospitality sectors. My multilingual skills and my attitude towards self-improvement and teamwork allow me to perform in new and different working environments. I always strive to achieve the set goals and meet all timelines, this is my work ethic.

AI Data Analyst at Accenture (2024-11 – Present)

Continuous professional development: improvement of use and knowledge of the Portuguese language.

• Improving ROI, developing and implementing strategies through platforms such as Google Analyst, Sprout Social and Bandwatch
• Generation of data-driven reports
• Use of Business and Technical English as vehicular language

Basic School Teacher at Ministero dell'istruzione e Merito (2019-01 – 2024-12)

Assistant Manager at Hotel Excelsior '4 stars' (2009-05)

Hotel, residence and chalet management, guest reception and welcome. Organizing skiing, alpinist and naturalistic trips. In the off seasons: Group leader in collaboration with "Roba di Viaggio" e "Borgna Glass" to exhibitions also acting as translator.

Assistant Manager at Batani Select Hotel (2009-04)

Assistance to "touristic incoming", management of groups, relationships with Russian agencies partners, organisation and management of incentive groups for luxury hotel chains.

Hosting secretary at Hotel Palazzo Lovera di Cuneo '4 stars' (2008-10)

• Management of 'incoming', single and group reservations
• Liaison with tour operators

Community Relation Officer at Heart Children Foundation (2008-07)

• Managing fund raising and maintaining communication and documentation for campaigns
• Managing programs activation and events

Collaboration at Turin Tur agency (2007-01)

• Management and leading large groups and transfers
• Hotel assistance
• Leading guided tours, daily tours and week tours

Reception secretary at Hotel Jam Session Des Alpes '3 stars' (2006-12)

Stage at International Airport Levaldigi (2006-03)

• Supporting secretarial practices, boarding and check-in staff

Master Degree in Tourism Sciences – University of Turin (2005-01)

Tour Leader Professional Regional Qualification in Tourism – Formont of Peveragno (2000-01 – 2007-12)

High School Diploma in Social Services Technician – Sacra Famiglia School (2002-01)

TOEFL certification in English – Saint Giles International (2007-01)

Excursion Leader certificate in Tourism – Formazione Valtour (2007-01)

Tour Guide Regional certification in Tourism (2005-01)

Data Analyst course in Data Analysis

Cyber Security course in Cyber Security – MUIR