Erin Mcbride

Graduate with First Class Honours in Architectural Technology and a strong background in customer-facing and operational environments. Developed through experience in high-pressure service roles, with a focus on communication, reliability, and understanding people in fast-moving settings. Motivated by work that is practical, meaningful, and evidence-led, with a strong personal interest in sustainability, financial understanding, and how systems impact everyday life.

Values clarity, responsibility, and doing work that has a real, measurable effect. Now seeking opportunities where analytical thinking, people understanding, and structured problem solving can be applied in areas such as sustainability, advisory work, or financial services across the UK and Europe.

Customer Service Assistant at The R&A St. Andrews (2026-01 – Present)

• Delivered customer support during The Open Championship and AIG Women's Open, handling a high volume of enquiries from a global audience across email, live chat, and phone.
• Managed multiple customer interactions simultaneously across channels, maintaining efficiency during busy event periods.
• Resolved enquiries at first point of contact wherever possible, providing clear and accurate information in time-sensitive situations.
• Supported back office operations through ticket order processing and amendments, database management, reporting, and document administration using systems including Secutix and Microsoft Excel.

Sustainability Analyst - Professional Internship at Barbara Viana Oliveira (2025-01 – 2026-01)

• Produced technical drawings in Revit and supported landscaping coordination for a climate-responsive shading strategy on a 39-unit residential project in Porto.
• Analysed building performance using Excel, interpreting environmental metrics to develop clear, project-specific sustainability recommendations, and presented to the lead architect through reports and PowerPoint presentations.
• Contributed to material selection and building envelope development, supporting façade design decisions and early-stage design strategies aligned with climate-responsive principles.
• Applied EU sustainability regulations and environmental frameworks to inform design decisions and ensure compliance with current standards.

Hospitality & Customer Service Roles - Bartender, Barista, Retail Assistant, Front of House at Various employers (2018-01 – 2025-01)

• Worked across bars, cafés, and retail environments, managing high guest volumes with accuracy and composure.
• Adapted to diverse roles, from leading teams to working independently, ensuring service quality and operational efficiency.
• Took initiative in staff training and workflow improvements, enhancing service consistency and reducing order errors.
• Developed strong communication skills with diverse audiences, supporting effective stakeholder coordination and project delivery in design contexts.

English Teacher - Summer Programme at Angloville International (2023-07 – 2023-07)

• Designed and delivered engaging English lessons for young learners in an immersive environment.
• Adapted teaching methods to diverse learning needs, including one-on-one sessions with a child with special needs, creating an inclusive and motivating atmosphere.

Engineering Placement at Diageo (2020-06 – 2020-06)

• Investigated a live health & safety issue in the production line, developed a solution, and presented findings in a professional portfolio to senior staff, demonstrating research, problem-solving, and presentation skills.

BSc in Architectural Technology – Edinburgh Napier University (2021-01 – 2025-01)

Engineering Foundation Apprenticeship in Engineering – Fife College (2019-01 – 2021-01)