Fabiana Martini

Salesperson - FKS Confecção de Roupas e Acessórios para Vestuário Ltda - Balneário Camboriú, Brazil

(2024-11 - 2026-01)

Delivered consultative and exclusive support to high-end clients, focusing on building strong, personalized relationships and ensuring an exceptional end-to-end customer journey.
Acted as a Customer Success advocate by managing CRM systems, tracking purchase histories, and conducting proactive follow-ups via direct digital channels to anticipate client needs, create personal bonds, and foster long-term loyalty.
Applied Kanban methodologies to track online sales and pre-orders, coordinating the entire lifecycle from the initial request through to final delivery to ensure accuracy and customer satisfaction.
Created and managed business dashboards to monitor monthly KPIs, sales targets, and customer success metrics, leveraging data insights to optimize daily strategies and track performance.
Executed client activation strategies and personalized outreach campaigns based on individual tastes, successfully applying tailored up-selling techniques to increase the average ticket value.
Managed daily operations, including inventory organization, visual merchandising, and cashier duties, ensuring a seamless, high-quality environment that aligned with the brand's premium standards.

Sales & Customer Service Specialist Brazil - OÁZ Group - Balneário Camboriú

(2024-11 - 2026-01)

Delivered white-glove service to high-end clients, assisting them in curating complete outfits—from shoes to accessories—and selecting premium furniture and decor objects for gifting.
Re-engaged the customer base through targeted outreach campaigns and utilized value-added recommendations to naturally increase the average ticket size based on individual client tastes.
Applied Kanban methodologies to coordinate online and pre-sale orders from initial separation to final delivery, ensuring a flawless process with zero lost items and a seamless customer journey.
Organized and executed exclusive product launch events to drive engagement, build brand loyalty, and strengthen personal relationships with the customer base.
Maintained active client relationships via direct digital channels, tracking purchase histories in the CRM to anticipate needs, send personalized updates, and foster long-term loyalty.
Handled daily store operations, including accurate cash register closing, inventory organization, and maintaining premium visual merchandising standards.

Telecommunications Engineer - Contract-based/Self-employed - Brazil

(2011-01 - 2023-12)

Managed extensive technical documentation and assumed legal technical responsibility (CREA/SC), ensuring strict regulatory compliance for all engineering projects.
Handled the administrative lifecycle of infrastructure projects, coordinating with cross-functional teams to ensure all technical specifications and legal requirements were perfectly aligned.
Developed advanced problem-solving skills by autonomously managing the end-to-end bureaucratic process, from initial project paperwork and planning to final regulatory approval.

Sobre