Filipa Soares

An organised and dynamic professional with a strong focus on customer service and excellent communication skills. I am particularly adept at adapting to multicultural environments, working as part of a team and managing situations effectively under pressure, whilst always ensuring high standards of service, safety and quality.

ADMINISTRATIVE - GERMANO DE SOUSA MEDICAL LABORATORY CENTRE - LISBON, PORTUGAL

(2024-09)

• Providing in-person and telephone service to customers, ensuring a professional, empathetic and customer-focused service
• Management of daily customers flow and organisation of customer service
• Resolving issues and handling complaints, ensuring clear and tactful communication
• Providing clarification and information to customers, ensuring appropriate follow-up

BACHELOR'S DEGREE IN APPLIED FOREIGN LANGUAGES - WITH A SPECIALISATION IN TRANSLATION. SPECIALISATIONS IN THE FIELDS: TECHNICAL, ECONOMIC, LEGAL, AUDIOVISUAL AND LITERARY - Portuguese Catholic University (2021-09 - 2024-05)