Filipe

Provided pre and post-sales support for all self-service products Provided product and tool support to enhance clients' experience Resolved customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions

E-Promoter - Teleperformance Portugal

(2022-01)

• Provided pre and post-sales support for all self-service products
• Provided product and tool support to enhance clients' experience
• Resolved customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions

Social Media Customer Support - Teleperformance Portugal

(2019-01 - 2022-12)

• Provided support to high level clients to help them grow across multiple channels – chat, email and phone
• Support and expanded the self-serve advertising base for clients in the online and digital advertising domain
• Provided product and tool support to enhance clients' experience
• Identify and solve problems technical bugs and ads' delivery issues
• Resolved customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions

Social Media Customer Support - Emprecede

(2017-10-08 - 2019-12)

• Provided support to high level clients to help them grow across multiple channels – chat, email and phone
• Support and expanded the self-serve advertising base for clients in the online and digital advertising domain
• Provided product and tool support to enhance clients' experience
• Identify and solve problems technical bugs and ads' delivery issues
• Resolved customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions

High School - Técnico de Turismo e Gestão Ambiente e Rural - Escola Secundária de Palmela (2009-09 - 2012-07)

Music Production - Ableton Live (2013-01 - 2014-12)

Beginner Japanese - Yosoi Toda Japanese Language Classes (2019-10 - 2020-06)

Japanese Online (2020-10)