Filipe Botas

Dynamic professional with over a decade of experience in team leadership, training, and business management. Successfully managed and grew a company, earning multiple awards for excellence while overseeing staff and operations across multiple sites. Passionate about empowering others through engaging training programs, with expertise in conflict resolution, curriculum design, and technology training.

Known for strong interpersonal skills, adaptability, and a results-driven approach to fostering growth and collaboration in diverse teams.

Training Specialist at Bloq.it (2025-05 – Present)

• Identify training needs and design tailored learning plans for technical and onboarding programs.
• Develop hybrid (in-person and online) training programs and e-learning content.
• Support technical trainers in implementing programs and improving delivery quality.
• Track progress, assess performance, and ensure training effectiveness.
• Use the company's LMS and Google Workspace tools for program design and monitoring.

Technical Trainer at Tech Mahindra (2023-08 – 2025-02)

• Deliver training for new hires in AI content review.
• Manage and plan training activities and schedules.
• Monitor and support the performance of operating raters.
• Conduct continuous training and skill development for raters.
• Develop structured training plans aligned with operational goals.
• Design and create engaging training materials.

Business Trainer at Webhelp Lisbon, Unipessoal, Lda (2021-07 – 2023-05)

• Deliver training for new agents on Google Hardware products.
• Manage and plan training programs and schedules.
• Conduct quality audits for new advisors to ensure service standards.
• Evaluate process adherence and communication quality.
• Monitor and support the performance of operating advisors.
• Provide continuous training and development for advisors.
• Develop comprehensive training plans aligned with operational needs.
• Design and produce effective training materials.

Certificate of Pedagogical Competence (CCP) – FOCO, FORMAÇÃO E CONSULTORIA, LDA (2025)

High school – Escola Secundária Poeta Joaquim Serra

Electric Guitar Course – Music School MusiMusa Montijo (2008 – 2011)

Professional IT Management Course (2008 – 2011)