Filipe Botas

Hi!

I'm Filipe, I'm a musician and a trainer with expertise in the area of technology and smart products

April 2011 - June 2011

• Logistics and Conservation Division of the Alcochete’s City Hall (Internship) – Administrative Services

- Management of digital documents;

- Update of digital records;

- Document management;

- Designing of digital systems for documentation.

• Gestyrest, Lda – Restauração, Gestão Alimentar e Serviços de Catering – Operations Manager

• Management of Field Operations;
• Management of Operational Units;
• Integration of computer systems;
• Billing and products acquisition;
• Fleet Management;
• Human Resources;
• Organization of Catering Services and Events.

July 2021 – October 2022

• Webhelp New Generation, Unipessoal Lda. – Customer Advisor

• Tech Support for smart devices.

October 2022 – May 2023

• Webhelp Lisbon, Unipessoal Lda. – Business Trainer

• Trainer for new agents in smart products;
• Training Management and Planning;
• Quality Audits for new advisors;
• Processes and Communication Quality Evaluation;
• Follow up of Operating Advisors;
• Continuous Training for Advisors;
• Elaboration of Training Plans;
• Design of Training Material.

Professional IT Management Course (2008 – 2011)