Filippa Oliv de Vale

Managing accounts receivable and collections for Nordic customers, handling high-volume and high-value transactions. Monitoring and achieving key KPIs including DSO, overdue balances, and cash collection targets. Conducting customer follow-ups to ensure timely payments and reduce overdue debt.

Collection Specialist Nordic at Nestlé (2023-10 – Present)

• Managing accounts receivable and collections for Nordic customers, handling high-volume and high-value transactions.
• Monitoring and achieving key KPIs including DSO, overdue balances, and cash collection targets.
• Conducting customer follow-ups to ensure timely payments and reduce overdue debt.

Customer Support Agent- Nordic & UK at Buwelo Europe (2022-10 – 2023-10)

• Provided customer support to Swedish and UK clients via phone, email, and chat.
• Troubleshot product-related issues and guided customers through technical solutions.
• Resolved complaints efficiently while maintaining a high level of customer satisfaction.

Customer Support Agent- Swedish Market at Smartbox (2022-01 – 2022-10)

• Delivered customer support for the Swedish market, working with both customers and partners.
• Managed complaints and service-related issues end-to-end.
• Coordinated with partners to resolve bookings and customer inquiries.

Translator & Marketing Support at Mercator Swedish Real Estate (2018-09 – 2022-01)

• Translated complex legal and technical documents between Swedish, English, and Portuguese.
• Proofread and edited translated materials to maintain high language quality and consistency.
• Developed and executed marketing campaigns for real estate properties, targeting specific demographics and geographic markets.

Bachelor of Science in Tourism Management – Södertörn University (2015-08 – 2018-08)

Certificate in Project & Event Management – Södertörn University (2019-01 – 2019-04)

Certificate in Wine & Grapes level 1 & 2 – Munskänkarna (2018-01 – 2019-01)