Gabriel Jarmouch

Experienced BPO Agent with a background in General Management. Bilingual professional working in departments as customer support, training & development and content review. Skilled in analyzing and optimizing video and social media content to ensure quality and compliance.

Senior Content Reviewer (Video Platform) at Cognizant Portugal (2020-02 – 2024-05)

Analyzed and identified non-compliant content on video platform, making well-balanced decisions and resolving inquiries according to defined policies and procedures.

• Analyzed and identified non-compliant content on video platform, making well-balanced decisions and resolving inquiries according to defined policies and procedures
• Flagged inappropriate content for prompt action, ensuring compliance with requirements
• Reviewed user reports with market-specific knowledge to spot and scope solutions for improving user support

Quality Agent (Search platform) at Majorel Portugal (2019-10 – 2020-01)

Supporting the Brazilian/Portuguese market for Google Ads project. Main subject was to maintain a high level of team consistency and flag proactive market insights to the client in a fast, accurate and professional manner.

• Supporting the Brazilian/Portuguese market for Google Ads project
• Maintained a high level of team consistency
• Flagged proactive market insights to the client in a fast, accurate and professional manner

Content Reviewer & SME (Social Media Platform) at Accenture Portugal (2016-06 – 2019-10)

Provided training and coaching to new joiners and analysts to ensure mastery in content review and social media knowledge.

• Provided training and coaching to new joiners and analysts to ensure mastery in content review and social media knowledge
• Revamped onboarding process for new joiners to optimize efficiency and effectiveness
• Vigilantly monitored and addressed reports of abuse on the platform to enforce Terms of Use
• Identified workflow inefficiencies and recommended strategic solutions for optimization

Training & Development HR Intern at Merck RJ (2014-01 – 2015-08)

Maintained key performance indicators (KPIs) for training and development initiatives.

• Maintained key performance indicators (KPIs) for training and development initiatives
• Assisted in facilitating classroom and e-learning training sessions
• Contributed to the development of the Annual Training Catalog
• Supported the implementation of the Internship Program and Apprentice Program

Process & Quality Trainee at Oi/ PT Telecom (2012-10 – 2013-12)

Monitoring the management of the company's operational indicators.

• Monitoring the management of the company's operational indicators
• Backup training of the company's process
• Support the redesign of internal processes

Recruitment & Selection Intern at Acting Solutions (2012-03 – 2012-09)

Recruitment and Selection of middle management professionals.

• Recruitment and Selection of middle management professionals
• Responsible for screening / curriculum vitae analysis
• First contact and individual interviews
• Analysis of Technical and behavioral skills

Bachelor's degree in General Management – Estácio de Sá University (2010 – 2014)

International Relations – Rio de Janeiro Federal University (2009 – 2010)