Gerson Tavares

Portuguese Native with English Native Fluency

Risk and Compliance Specialist at UBER Portugal (2024-04 – Present)

Risk & Compliance Specialist for Uber Operations & Insights, responsible for handling Compliance and Fraud cases, such as ID Fraud, ATO and Identity Theft.

Business Development Specialist at UBER Portugal (2023-01 – 2024-04)

Business Development for Uber Rides Market. Role of Account Manager, assisting with onboarding and proactive support of new sign-ups. KYC and document review and analysis.

Social Media Intelligence Agent / Team Leader at Barnior / Accippiter / Relaxplateau LDA (2018-10 – 2022-12)

SMI Agent, management of reputation on social media platforms and review of pages for client companies. Anti-Harrassment and PR management for client companies. Supervisioning of a team of 2 people since July 2021. Reports and billing to upper management.

Customer Service Representative at Bitfinex (2018-02 – 2018-08)

Answering customer complaints and issues through a ticketing system. Management of customer accounts.

KYC Analyst at CoinOTC (2017-07 – 2018-01)

Review of customer documentation. Evaluation of High-Risk accounts and transactions. Gained basic Level AML knowledge in order to better work with the AML team.

Insurance Claims Handler at SPB Iberica (2016-09 – 2017-06)

Processing Insurance Claims. Analysis and Review of Claims. Management of KYC Documentation. Fraud Analysis and Validation.

Technical Support / Technical BackOffice at Vodafone Portugal (2014-10 – 2016-08)

Maintenance and Troubleshooting of ADSL and FTTH Services of Vodafone. Diagnosis and support providence for Field Service technicians. Handling and Reporting of Service Orders to various teams (3PLAY, STE, Home Network Service)

Technical Back Office ADSL/MEO / Specialized Back Office at PT Contact (2011-10 – 2014-10)

Maintenance, troubleshooting and providance of ADSL service for various services of PTC (Telepac, MEO, Sapo) - Technical Back Office. Maintenance and troubleshooting of various PTC services (MusicBox, Emails, Domains, MEOGO) - Specialized Back Office. Handling of technical support requests sent through various channels (Area de Cliente, EU RESOLVO, Portal PT Cliente) - Specialized Back Office

Professional Degree in Informatic Equipment Management – Escola Profissional de Tecnologia Digital (2006 – 2008)