Gisela Teixeira

Customer- and safety-oriented professional with extensive in high-demand environments, customer service, and team coordination. I stand out for my excellent communication skills, empathy, and strong ability to create a positive onboard experience, maintaining calmness and efficiency even in challenging situations. With training as a Cabin Crew Member, I have solid knowledge of safety procedures, first aid, and passenger assistance.

Passionate about aviation, I am strongly committed to ensuring safety, comfort, and an excellent onboard experience.

Assistant Manager at Maje e Iro Paris (2020-01 – Present)

• Support in daily store management and team coordination
• Ensuring excellent customer service for demanding clients
• Handling complaints and resolving complex situations
• Training and coaching the team in sales techniques
• Ensuring a premium experience aligned with the brand

Business Owner at Nata Lisboa Castelo de São Jorge (2012-01 – 2019-12)

• Operational management of the business in an international tourism environment
• Direct customer service to clients of different nationalities
• Team coordination and management of daily operations
• Problem-solving and adaptability in dynamic environments

Behavioral Skills Trainer at Group Os Mosqueteiros (2009-01 – 2012-12)

• Training in customer service, sales techniques, and communication
• Development of leadership and team management skills
• Training in time management and performance improvement

Front-End Supervisor at Group Sonae SA (2004-01 – 2009-12)

• Coordination of the customer service team
• Management of complaints and conflict resolution
• Organization of shifts and daily operations

Bachelor's Degree in Journalism – IPT- Instituto Politécnico de Tomar (2002-01 – 2005-12)

Bachelor's Degree in Corporate Communication – IPT-Instituto Politécnico de Tomar (2006-01 – 2009-12)