Gonçalo Isabel

High-performing Trust & Safety Professional with extensive experience in Content Moderation and Digital Ads Review within fast-paced tech environments. Proven track record of excellence in policy enforcement for global platforms, consistently exceeding productivity targets by over 60% (averaging 200–375 items daily against a 120-item baseline). Strong ability to work independently, maintaining high precision and resilience while handling sensitive high-impact content.

Native

Portuguese speaker with C2 English proficiency, dedicated to ensuring platform safety and policy compliance.

Accenture | Content & Ads Analyst

2023 – Present

• ​Ads Review & Customer Support (Current): Performing technical reviews of digital advertisements within a global ecosystem, ensuring strict compliance with platform policies. Resolving complex customer cases with a focus on efficient problem-solving and quality.
• ​High-Impact Content Moderation: Acted as a dedicated moderator for sensitive content on a major global video-sharing platform.
  • ​Evaluated video and text items against community guidelines and safety standards.
  • ​Performance: Consistently maintained a workflow of 200+ items per day (exceeding the 120-item target), reaching peak productivity of 375 items/day.
  • ​Ensured 98%+ accuracy and met all Service Level Agreements (SLAs) in a high-pressure environment.

Humberto Delgado Airport, Lisbon | 2021 – 2023

• ​Managed access control and security monitoring in a high-traffic, critical environment.
• ​Executed quick decision-making under pressure and maintained strict adherence to international aviation security protocols.

Humberto Delgado Airport, Lisbon | 2019 – 2021

• ​Provided high-level customer support and conflict resolution in a multicultural setting.
• ​Managed real-time communication and passenger flow during peak travel periods.

• Bachelor’s Degree in Public Relations and Corporate Communication (Incomplete) ESCS – School of Communication and Media Studies, Lisbon.