Habil Bidi

Experienced Call Center Advisor and Content Moderator with over 8 years of international experience in customer service across Algeria, France, Italy, and Portugal. Skilled in handling high-volume calls, resolving issues, and ensuring customer satisfaction. Multilingual professional.

Content Moderator - Accenture - Lisbon, Portugal

(2024-07 - 2025-03)

• Moderated online content and enforced platform policies
• Removed harmful and inappropriate content
• Ensured high accuracy and quality standards

Customer Support - Galleria Posidonia - Italy

(2020-01 - 2023-12)

• Managed customer inquiries and complaints
• Promoted services via calls and social media

Call Center Agent - Golden Milano Hotel - Italy

(2018-01 - 2020-12)

• Handled bookings and customer service

Customer Service - LCL Bank - France

(2015-01 - 2018-12)

• Assisted customers with banking services

Call Center Advisor - Ooredoo - Algeria

(2013-01 - 2015-12)

• Handled inbound calls and resolved issues

Telemarketing & IT Commerce - INSIM

Call Centre Training - IFCTA