Habil Bidi

Experienced Call Center Advisor and Content Moderator with over 8 years of international experience in customer service across Algeria, France, Italy, and Portugal. Skilled in handling high-volume calls, resolving issues, and ensuring customer satisfaction. Multilingual professional.

Content Moderator at Accenture (2024-07 – 2025-03)

Moderated online content and enforced platform policies

• Moderated online content and enforced platform policies
• Removed harmful and inappropriate content
• Ensured high accuracy and quality standards

Customer Support at Galleria Posidonia (2020-01 – 2023-12)

Managed customer inquiries and complaints

• Managed customer inquiries and complaints
• Promoted services via calls and social media

Call Center Agent at Golden Milano Hotel (2018-01 – 2020-12)

Handled bookings and customer service

• Handled bookings and customer service

Customer Service at LCL Bank (2015-01 – 2018-12)

Assisted customers with banking services

• Assisted customers with banking services

Call Center Advisor at Ooredoo (2013-01 – 2015-12)

Handled inbound calls and resolved issues

• Handled inbound calls and resolved issues

Telemarketing & IT Commerce – INSIM

Call Centre Training – IFCTA