DOOR MANAGER - Luna Lounge & Members Club – By Inca - Mayfair
(2022-09)
Overseeing the entrance operations of a high-end Mayfair restaurant and Members club, ensuring a seamless and luxurious experience for all guests.
- Managing a team of door staff, including training, scheduling, and performance management, to uphold exceptional service standards.
- Implementing and enforcing guest admission policies, maintaining a balanced atmosphere and ensuring compliance with capacity regulations.
- Building and maintaining rapport with clientele, addressing concerns and providing personalized service to enhance customer satisfaction and loyalty.
- Coordinating with security personnel to ensure the safety and security of all guests and staff, handling any incidents efficiently and professionally.
- Collaborating with management and event coordinators to facilitate VIP bookings and special events, creating tailored experiences for guests.
- Monitoring and analyzing guest feedback and operational processes, identifying areas for improvement and contributing to strategic decision-making.
MAITRE'D - Annabel's Private Members Club
(2021-10 - 2022-05)
As a Maître D, ensuring that the highest levels of service are provided to all of our members and their guests.
- Responsible for greeting and seating our members and handling reservations and table allocations.
- Attentive to Service and monitor return times.
- Highly effective at building relationships with members and their guests and understanding their preferences to then effectively communicate to the front to house team pre and during service.
- Confident and engaging communicator, I can build relationships with members and ensure they only have a positive experience while in the Club.
- Genuine passion for creating an excellent guest experience with an Impeccable appearance, an engaging personality and the ability to remain calm at all times.
- Ability to multitask and effectively react to changing guest needs.
- Natural and confident communications skills, both face to face and on the telephone.
- Organized and motivated and see tasks through to completion.
RECEPTION MANAGER - Novikov Restaurant & Bar
(2012-10 - 2019-10)
Achieved successful promotions over the years – from Front Door Hostess to Head Door Hostess then Reception Manager.
- Supervise the reception team to ensure that team members are prepared and well-informed to deliver guests an exceptional experience - monitor staffing levels to meet business demands.
- Train new members of staff, teaching them on the job, recording their progress, then delivered a formal assessment to the management team.
- Operate as the point of contact for guests' queries.
- Built a good rapport with all guests and resolved any complaints/issues quickly to maintain high-quality customer service.
- Oversee the entire reception operation to maintain high standards.
- Evaluate levels of guest satisfaction and monitor trends with a focus on continuous improvement.
MANAGER - E&A Moda Fashion Designers
(2004-11 - 2012-08)
Promoted from Assistant Manager in 2008 for exemplary performance – worked with several luxury fashion brands including Gucci, Dolce & Gabbana, PRADA, Roberto Cavalli, MIU MIU, GIVENCHY, YSL, TOM FORD and Fendi.
- Operated as a personal stylist, working with clients on one-to-one basis – assisted with choosing garments, styles and wardrobes.
- Engaged, motivated and inspired a highly functional team to uphold customer service values and meet daily sales targets.
- Followed company guidelines, implemented all visual merchandising initiatives, window schemes and styling direction to the highest possible standard.
PERSONAL ASSISTANT - Tree Trading Ltd (Denmark) - Denmark
(1999-09 - 2004-09)
Provided full administrative assistance to the Manager and supported the management team with projects/tasks as assigned.
- Coordinated and arranged regular weekly and monthly meetings and presentations - took meeting minutes and distributed accordingly.
- Undertook related administrative duties which included maintaining detailed paperwork.
CARE ASSISTANT - Whipps Cross Hospital
(1998-11 - 1999-08)
COSTUMER ASSISTANT - EXPO 98
(1998-05 - 1998-08)
SALES ASSISTANT - United Colours of Benetton
(1995-02 - 1998-07)
