Joana Apolónia

I combine customer service, content review, and sales experience to solve problems, support compliance, and drive better outcomes. I've reviewed online content, handled daily user interactions, and guided inquiries that improved experience and supported community guidelines.

Trust and Safety Associate - Accenture Portugal

(2023-01)

• Reviewed and assessed social media content to ensure it aligned with community standards and enhanced user experience in the Portuguese markets (Portugal, Brasil, Angola, and Mozambique).
• Reviewed and assessed said content in the Spanish markets (Spain and LATAM) from January 2025 onwards.

Customer Service Representative - Teleperformance Portugal

(2022-01 - 2023-12)

• Provided technical customer support through live chat, calls, and emails.
• Completed transactions to replace or exchange defective items.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Customer Service Representative - Teleperformance Portugal

(2019-01 - 2021-12)

• Helped customers navigate the client's ad platform by reviewing requests and offering clear guidance.
• Managed daily calls, chats, emails, and solved software-related inquiries.

Sales Representative - Pluricall

(2019-01 - 2019-12)

• Applied daily sales methods to help customers choose products and services that matched their needs.

Degree - Languages, Literature, and Culture - SCHOOL OF ARTS AND HUMANITIES OF THE UNIVERSITY OF LISBON (2012-01 - 2018-12)

Technical and Professional Course - Tourism - SAMPAIO HIGH SCHOOL (2007-01 - 2010-12)