Joana Baptista

Assistant Relationship Officer Trainee at BNP Paribas (2025-10 – Present)

Business Management

• Prepared weekly and monthly performance reports
• Prepared executive presentations for senior management
• Supported business planning and reporting activities
• Collaborated with cross-functional teams across the European Corporate Hub.

Assistant Relationship Officer Trainee - UK&IE desk at BNP Paribas (2025-10 – Present)

• Managed day-to-day relationships with UK & Ireland corporate clients through phone, email, chat, and video channels
• Maintained accurate client data and documentation across internal systems
• Collaborated with cross-functional teams to deliver efficient client service and support
• Assisted in KYC and AML compliance processes

Professional internship at Vita Portucale (2025-03 – 2025-09)

Local Accommodation Management

• Coordinating cleaning teams and maintenance tasks
• Reporting problems and needs and seeking immediate solutions
• Managing reservations and calendars on various platforms for more than 50 properties (Airbnb, Booking, VRBO, Web, and Travelstaytion)
• Communicate with guests before, during, and after their stay in Portuguese, English, and Spanish

Course in Introduction to Power BI: data visualization and dashboard development; data transformation and analysis using Power Query; DAX and interactive reporting – Lisbon Digital School (2026-01)

Master's Degree in Tourism Administration and Management – Portuguese Catholic University (2021-01 – 2023-12)

Bachelor's degree in History, with a minor in European Studies – Faculty of Arts, University of Coimbra (2017-01 – 2020-12)