Joana Pires

Dynamic, resilient, and results-driven professional with over 10 years of experience in high-volume team coordination, stakeholder management, and process optimization within corporate health environments. Proven track record in leveraging data (Excel metrics) to eliminate workflow bottlenecks, reducing customer complaints, and leading cross-functional onboarding. Currently pivoting into Agile Project Management and Scrum frameworks, leveraging strong conflict resolution skills, emotional intelligence, and a strategic mindset.

Actively preparing for the PSM I (Scrum.org) certification.

Occupational Health Coordinator & Registered Nurse - Preveris - Hospital CUF Trindade - Porto, Portugal

(2024-01)

• Data-Driven Process Optimization: Created and managed data tracking models (Excel) to analyze exam completion times against high-volume daily agendas (35-40 clients/day); successfully identified capacity bottlenecks across multidisciplinary teams (Imaging, Lab, Nursing, Medicine), resulting in a significantly smoother customer workflow and a reduction in operational complaints.
• Cross-Functional Onboarding: Led the integration and training (onboarding) of new team members, including both clinical staff and administrative personnel, ensuring quick alignment with organizational processes.
• Stakeholder Facilitation: Acted as a key facilitator and mediator between corporate company requirements, medical guidelines, and employee needs, resolving conflicts and ensuring regulatory compliance.
• Change Management & Tech Adoption: Spearheaded training support during the migration to a new clinical software system, driving user adoption by mentoring colleagues to ensure a smooth transition and minimal disruption to daily workflows.

Occupational Health & Operations Registered Nurse - El Corte Inglés - Porto, Portugal

(2022-01)

(Simultaneous/Project-based)

• Information Architecture & Compliance: Redesigned and centralized nursing documentation and bureaucratic workflows, ensuring high visibility for the entire team, preventing operational oversight, and improving cross-functional alignment.
• Risk & Impediment Mitigation: Conducted comprehensive corporate risk assessments, identifying workplace hazards and implementing tactical mitigation plans to protect team environments.

Mental Health Nurse / Team Lead Support - Casa de Saúde de Santa Catarina Hospital - Porto, Portugal

(2022-01 - 2022-12)

• Crisis Management & Empathy: Managed critical, high-stress environments, utilizing advanced active listening and psychological mediation skills to defuse tense situations and maintain team cohesion.

Registered Nurse & Care Program Coordinator - Cuan Chaitriona Nursing House - Ireland

(2017-01 - 2021-12)

• Daily Team Leadership & Mentoring: Directly coordinated and supervised the daily workflows of 2 to 5 healthcare support staff every shift, ensuring high operational efficiency and adherence to quality standards.
• Academic & Peer Coaching: Acted as an official mentor for both internship nursing students and newly hired nursing colleagues, streamlining their onboarding process, monitoring performance, and delivering formal feedback evaluations.
• Project Planning: Planned, developed, and adapted individual healthcare programs, collaborating closely with international families, doctors, and external regulatory bodies.

Bachelor of Science - Nursing - Portuguese Catholic University (UCP)