Joana Santos

I am a motivated and adaptable professional with experience in administrative support, customer service, and working in multicultural environments. My journey has helped me develop strong organizational skills, attention to detail, and the ability to adapt quickly to new challenges.

I enjoy creating structure, supporting teams, and finding efficient solutions to everyday tasks. Working abroad has strengthened my independence, communication skills, and ability to connect with people from different cultures.

I am now seeking a remote position where I can bring my experience, reliability, and positive mindset to a team while continuing to develop my professional skills.

SALES RETAIL ASSISTANT at Geysir Tourist Center (2025-05 – Present)

• Assist international customers daily in English
• Handle high-volume customer interactions in a busy tourist environment
• Resolve inquiries, complaints, and provide product information
• Process transactions and manage sales operations
• Maintain high service standards under pressure

ADMINISTRATIVE MANAGER at NGO - Leigos para o Desenvolvimento (2022-01 – 2025-01)

• Execution of administrative and logistical tasks for the association.
• Coordination and maintenance of the online store.
• CRM management (Salesforce).
• Management of travel, insurance and visas for volunteers and partners.
• Support to the executive team in carrying out various tasks in order to ensure agility and efficiency in their completion.

ADMINISTRATIVE MANAGER at IPSS - Moura Parish Center (2014-12 – 2018-01)

• Promotion of social and parish action.
• Support in treasury administration.
• Provision of humanized service to users, ensuring satisfaction with the service.

Degree in Political Science – ISCTE-IUL (2011 – 2014)