Dynamic IT professional with solid experience in coordinating digital and technical projects, team management, and product development
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Dynamic IT professional with solid experience in coordinating digital and technical projects, team management, and product development. Strong background in IT, digital transformation, and customer engagement. Currently expanding expertise in Cybersecurity and IT Governance (ISO 27001, NIS2).
Ability to simplify complex topics and engage audiences through presentations and training sessions. Recently completed multiple cybersecurity trainings, gaining practical insights into ISO/IEC 27000 family, QNRCS, NIS2 AND NIST frameworks. This diverse training portfolio reflects a well-rounded understanding of key cybersecurity concepts and industry standards.
Digital Maturity & Cybersecurity Advisor | Freelancer (Leiria PT | 2026)
· Regulatory Framework Implementation: Analyzing CNCS cybersecurity maturity requirements and translating national frameworks into practical, actionable guidance for organizations at different maturity levels
· Gap Assessment & Risk Identification: Supporting companies in identifying gaps between current practices and regulatory requirements, proposing concrete mitigation measures aligned with national standards
· Formal Compliance Auditing: Conducting official accessibility and usability audits as AMA Certified Auditor, identifying non-conformities and recommending corrective actions
· Audit Preparation Support: Guiding organizations in structuring documentation, policies, and evidence required for formal evaluations by national certification bodies
· Control Implementation Guidance: Assisting in the development and implementation of controls and procedures to meet both CNCS cybersecurity and AMA accessibility requirements
· Awareness & Training: Delivering explanation sessions to management and staff, simplifying complex regulatory requirements for non-technical audiences
Business Manager | Tecnocim P.S. Barcelona SP - 2023 - 2024
· Strategic Market Development: Led the market development of a 3D online configurator for the Portuguese and Spanish markets, integrating market insights and aligning product features with customer needs;
· Coordinated R&D and sales teams in developing a 3D configurator: Worked closely with R&D and sales teams to align product strategies and enhance customer engagement;
· Innovation and R&D Partnership: Partnered with R&D to design value-driven products that elevate competitive positioning;
· Sales Enablement: Developed training materials and support strategies for the sales team, improving client acquisition and satisfaction;
· Market Analysis and Optimization: Conducted comprehensive market research, continuously refining product offerings based on feedback and performance metrics.
Marketing Manager | Creatrix Estarreja PT - 2022 – 2023
· Directed marketing strategy for SOLIDWORKS Cloud Solutions, highlighting its value in cloud-based design environments for engineering teams;
· Conducted market analysis to identify customer needs, competitive landscape, and emerging trends, positioning the platform effectively;
· Executed digital marketing campaigns via email, LinkedIn, and webinars, showcasing SOLIDWORKS Cloud’s 3D modeling and data management capabilities;
· Collaborated with sales teams to align marketing efforts with business goals, providing sales enablement materials;
· Monitored and optimized campaign performance, achieving measurable growth in leads and client acquisition;
· Developed and delivered workshops on social selling, tailored to various experience levels within the team;
· Presented at industry events and webinars, effectively communicating complex technical concepts and fostering audience engagement.
Customer Success Manager | SMARTPM SL Bilbao SP - 2019 – 2022
· Fostered strong client relationships, ensuring customer satisfaction and value maximization;
· Managed subscription services and order fulfillment lifecycles, optimizing processes for efficiency and exceptional customer service.
Subscription Services Specialist | SolidCAM Ibérica Vigo SP - 2013 – 2019
Simultaneous role held alongside position at Isicom Tec - SolidCAM Iberica Group
· Subscriptions Management: Administered subscription services, ensuring timely renewals and proactive customer engagement to enhance retention and satisfaction;
· Order Management: Oversaw the entire lifecycle of customer and provider orders, streamlining processes to improve efficiency and reduce turnaround times;
· Invoice Management: Managed accurate and timely invoicing processes, fostering strong client relationships through reliable financial operations.
KAM + Training Manager – Isicom TEC Leiria PT - 2007- 2019
· Led presales and sales activities for SOLIDWORKS, SolidCAM, and 3D Systems, managing prospecting, lead generation, and client relationships;
· Spearheaded the certification process to become a Certified Training Entity, ensuring regulatory compliance and establishing Isicom Tec as an accredited training provider for DGERT;
· Managed and organized certified training programs, maintaining high-quality standards and delivering content tailored to client needs;
· Delivered live events and webinars, simplifying complex technical information for diverse audiences and engaging clients effectively.
Software Engineer – Isicom TEC Leiria PT - 2004 – 2007
· CRM Development and Customization: Developed and configured CRM solutions tailored to the mold industry, ensuring business model alignment and operational efficiency;
· Business Model Analysis: Conducted in-depth analysis to tailor CRM systems through API integrations for optimal performance;
· Training and Onboarding: Delivered comprehensive training sessions to customers, facilitating smooth system transitions and effective CRM utilization;
· Technical Support: Provided ongoing technical support, including database performance tuning, issue troubleshooting, and system updates to ensure client satisfaction.
Software Developer – Isicom CAD Leiria PT - 2003 – 2004
· 2D Drawing Automation: Designed and implemented a system using a 3D CAD API to automate 3D-to-2D conversions, reducing manual drafting time and enhancing accuracy.
BSc in Informatics Engineering – Universidade de Coimbra (1996-01 – 2002-12) WEBMARKETING – ESTG - Escola Superior de Tecnologia e Gestão – Leiria (2016-01 – 2017-12)
Dirección y Gestión de la Ciberseguridad - Instituto Superior de Ciberseguridad
Experto en el R. G. Protección Datos de Europa - Instituto Superior de Ciberseguridad
Implantación y gestión de la ISO 27001:2022 - Instituto Superior de Ciberseguridad
ISO/IEC 27001:2022 - Sistemas de Gestão de Segurança da Informação - APCER
Risk Management Principles - C-Academy
Auditing principles - C-Academy - Coimbra Business School
(Cyber)security Manager - C-Academy – IPL
Network Security - C-Academy – IPG
Vulnerability Audit - C-Academy - Coimbra University
Information Management in Cybersecurity - C-Academy – IPCA
Cyber Defense and Legislative Principles - C-Academy – IPV
Data Protection and Privacy - C-Academy – UBI
Data Forensic Collection and Analysis - C-Academy – IPV
Web Accessibility Audit and Facilitator - AMA – NAU f765891d51774711999ba5fcf0aba5d8
