People & Ops Manager, BPO, consulting and IT
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With over 7 years of experience in team leadership, training, quality assurance, and operational strategy across global, tech-driven environments, I am confident in my ability to contribute meaningfully to your team.
Throughout my career, I have held leadership roles at companies such as Critical Techworks (BMW Group Joint Venture) and Concentrix, managing multidisciplinary teams of 10 to 80 professionals in Agile, high-performance environments. I have a proven track record of aligning operations with strategic objectives, implementing ISO 9001-aligned quality systems, and designing impactful learning and development programs. My approach combines process excellence (Lean Six Sigma certified) with a strong human focus—fostering growth, feedback culture, and career development.
I value growth, collaboration, and continuous improvement, and I am eager to bring my expertise to a company that shares these values. I am confident that my profile aligns well with roles in operations management, people leadership, quality, or learning and development.
With over 7 years of experience in team leadership, training, quality assurance, and operational strategy across global, tech-driven environments, I am confident in my ability to contribute meaningfully to your team.
Throughout my career, I have held leadership roles at companies such as Critical Techworks (BMW Group Joint Venture) and Concentrix, managing multidisciplinary teams of 10 to 80 professionals in Agile, high-performance environments. I have a proven track record of aligning operations with strategic objectives, implementing ISO 9001-aligned quality systems, and designing impactful learning and development programs. My approach combines process excellence (Lean Six Sigma certified) with a strong human focus—fostering growth, feedback culture, and career development.
I value growth, collaboration, and continuous improvement, and I am eager to bring my expertise to a company that shares these values. I am confident that my profile aligns well with roles in operations management, people leadership, quality, or learning and development.
Instituto Superior de Ciências - Egas Moniz, 2012
Instituto Superior de Ciências - Egas Moniz, 2010
Project Management - Best practices and tools
CEGOC, 2025
Agile - SCRUM fundamentals
CRITICAL TECHWORKS, 2025
ISO 9001 quality management standards
CONCENTRIX, 2024
Lean - Six Sigma (Green Belt)
CONCENTRIX, 2020
WEBHELP, 2019
